IT Technical Support Engineer

Schima Sysnet And Systems; Navalur; On-site; INR 180,000 - 240,000; Full time

Job summary

Schima Sysnet And Systems in Tamil Nadu is seeking an IT Support Technician to troubleshoot hardware, software, OS, and network issues, providing timely assistance to end users. You will install and configure computer systems, manage support tickets, maintain documentation, and communicate effectively with users to resolve problems and improve service quality.

The ideal candidate has an IT background with a degree or diploma and strong troubleshooting, problem solving and customer service

Qualifications

• IT background with a degree or diploma in IT, Computer Science, or a related field.
• Good English communication skills (verbal and written).
• Strong technical and troubleshooting skills.
• Good problem-solving and customer service skills.
• ITIL certification is an added advantage.

Responsibilities

• Troubleshoot hardware, software, operating system, and network issues.
• Provide technical support to users and resolve issues promptly.
• Install and configure computer systems and software.
• Manage support tickets and elevate complex issues.
• Maintain technical documentation and communicate effectively with users.

Skills

English communication

Technical troubleshooting

Customer service

Problem solving

Education

Degree/Diploma in IT or CS

Job description

key Responsibilities

• Troubleshoot hardware, software, operating system, and network issues.


• Provide technical support to users and resolve issues promptly.


• Install and configure computer systems and software.


• Manage support tickets and elevate complex issues.


• Maintain technical documentation and communicate effectively with users.

Required Skills & Qualifications

• IT background with a degree or diploma in IT, Computer Science, or a related field.


• Good English communication skills (verbal and written).


• Strong technical and troubleshooting skills.


• Good problem-solving and customer service skills.


• ITIL certification is an added advantage.