Desktop Support Engineer

Qualcare Health Solutions; Zone 7 Ambattur; On-site; INR 350,000 - 600,000; Full time

Benefits offered by this job

Health insurance

Provident Fund

Job summary

Qualcare Health Solutions in Tamil Nadu seeks a Help Desk Technician (L2) to resolve hardware, software, and networking issues, handling tickets via phone, email, chat and remote tools.

The role requires 2+ years of experience, strong troubleshooting, and the ability to document resolutions; on-site work with health insurance benefits.

Qualifications

• 2+ years of Help Desk/Desktop Support experience.
• Strong L2 troubleshooting in hardware, software, and networking.
• Experience with Windows, MacOS, and iOS devices.
• Proficient in remote support tools and ticketing systems.
• Excellent communication and documentation skills.
• Ability to manage multiple requests simultaneously.

Responsibilities

• Manage and resolve help desk tickets efficiently.
• Provide support via phone, email, chat, and remote tools.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and support applications and peripherals.
• Guide users with clear, step-by-step solutions.
• Document issues, resolutions, and customer interactions.
• Escalate complex issues to higher-level support teams.
• Create and maintain technical documentation.
• Follow up with users to ensure issue resolution.

Skills

Help desk

Desktop support

Windows

MacOS

iOS devices

Remote tools

Ticketing systems

Communication

Documentation

Multitasking

Job description

Job description:

Help Desk Technician (L2 Support)

Job Summary:

We are looking for a Help Desk Technician with 2+ years of experience to provide technical support for hardware, software, and networking issues. The ideal candidate will troubleshoot user problems, manage support tickets, and ensure timely resolution of IT-related concerns.

Key Responsibilities

• Manage and resolve help desk tickets efficiently.
• Provide support via phone, email, chat, and remote tools.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and support applications and peripherals.
• Guide users with clear, step-by-step solutions.
• Document issues, resolutions, and customer interactions.
• Escalate complex issues to higher-level support teams.
• Create and maintain technical documentation.
• Follow up with users to ensure issue resolution.

Required Skills & Qualifications

• 2+ years of Help Desk/Desktop Support experience.
• Strong L2 troubleshooting skills in hardware, software, and networking.
• Experience with Windows, MacOS, and iOS devices.
• Knowledge of remote troubleshooting tools and ticketing systems.
• Strong communication and customer service skills.
• Ability to diagnose and resolve technical issues independently.
• Detail-oriented with good documentation skills.
• Ability to prioritize and manage multiple support requests.

Preferred

• MCSE or equivalent Microsoft certification, CCNA certification pref.
• Experience with Microsoft 365, Active Directory, and basic networking.

Benefits:

• Health insurance
• Provident Fund

Work Location: In person