IT Support Engineer

Gopalan Enterprises; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Gopalan Enterprises in Bengaluru is seeking an experienced IT Support Engineer to provide technical support, maintain IT infrastructure, and ensure smooth day-to-day IT operations. The candidate should have strong troubleshooting skills and be capable of supporting end-users across hardware, software, and network-related issues.

Responsibilities include installing and maintaining desktops, laptops, printers, configuring email, and ensuring network connectivity.

Qualifications

• Experience in an IT support role.
• Comfortable working with hardware, software and basic networks.
• Ability to resolve end-user issues efficiently.

Responsibilities

• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Troubleshoot hardware, software, and operating system issues.
• Provide first-level technical support to end users.
• Configure email accounts and user access permissions.
• Maintain LAN, Wi-Fi, and basic network connectivity.
• Install software updates, antivirus, and security patches.
• Monitor IT assets and maintain inventory records.
• Coordinate with external vendors for system maintenance.
• Ensure timely resolution of IT support tickets.
• Maintain IT documentation and service reports.

Skills

Troubleshooting

End-user support

Hardware issues

Software issues

Network issues

Email configuration

Job description

Job Summary:

We are looking for anexperienced IT SupportEngineer to providetechnical support, maintainITinfrastructure, and ensuresmooth day-to-day IToperations. The candidateshould possess strongtroubleshooting skills andbe capable of supportingend-users across hardware,software, and network-related issues.

Key Responsibilities:

• Install, configure, andmaintain desktops,laptops, printers, andperipherals.
• Troubleshoot hardware,software, and operatingsystem issues.
• Provide first-leveltechnical support to endusers.
• Configure email accountsand user accesspermissions.
• Maintain LAN, Wi-Fi, andbasic networkconnectivity.
• Install softwareupdates, antivirus, andsecurity patches.
• Monitor IT assets andmaintain inventoryrecords.
• Coordinate with externalvendors for systemmaintenance.
• Ensure timely resolutionof IT supporttickets.
• Maintain ITdocumentation andservice reports.