Technical Support Engineer

HTIS Telecom Pvt Ltd; Mohali; On-site; INR 350,000 - 550,000; Full time

Job summary

HTIS Telecom in Mohali, India is seeking a Technical Support Engineer to provide software application support, troubleshoot issues, and ensure smooth system operations for customers. You will coordinate with internal teams to resolve problems and maintain service quality.

The role requires clear communication with both technical and non-technical stakeholders, strong collaboration, and adherence to delivery timelines.

Qualifications

• 2+ years of professional experience in a relevant role.
• Strong experience in required skills for this position.
• Proven track record of handling role-related tasks and responsibilities effectively.
• Excellent communication and collaboration skills with both technical and non-technical stakeholders.
• Solid understanding of workplace processes, quality standards, and delivery timelines.

Responsibilities

• Perform day-to-day responsibilities assigned for the role.
• Coordinate with internal teams to achieve department and organizational goals.
• Maintain quality standards and meet assigned timelines.
• Prepare required reports, documentation, and updates as needed.
• Support managers and team members in achieving operational targets.
• Ensure compliance with company policies, procedures, and work ethics.

Job description

We are looking for a Technical Support Engineer with strong troubleshooting skills to provide software application support, resolve technical issues, assist customers, and ensure smooth system operations.

Responsibilities

• Perform day-to-day responsibilities assigned for the role.
• Coordinate with internal teams to achieve department and organizational goals.
• Maintain quality standards and meet assigned timelines.
• Prepare required reports, documentation, and updates as needed.
• Support managers and team members in achieving operational targets.
• Ensure compliance with company policies, procedures, and work ethics.

Who You Are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you're encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• 2+ years of professional experience in a relevant role.
• Strong experience in required skills for this position.
• Proven track record of handling role-related tasks and responsibilities effectively.
• Excellent communication and collaboration skills with both technical and non-technical stakeholders.
• Solid understanding of workplace processes, quality standards, and delivery timelines.