Desktop Executive - Support (R-19817)

Dun & Bradstreet; Mumbai; On-site; INR 450,000 - 650,000; Full time

Job summary

Dun & Bradstreet is seeking a Desktop Specialist in Mumbai to provide Level 1 & 2 support for Windows 11 and macOS systems. You will troubleshoot hardware, OS, VPN, and network issues across on-site and remote settings, while ensuring compliance with security policies.

You will work with ITSM tools to manage incidents and requests, perform provisioning, imaging, and software deployments, and support MS 365 apps and enterprise tools. A diploma or degree in IT is preferred.

Qualifications

• 2-4 years of experience in Desktop Support, EUC, or IT Operations for Windows 11 and macOS.
• Strong troubleshooting of PC/Mac hardware, break-fix, provisioning and peripheral management.
• Experience with ITSM platforms, remote support tools, software deployment, and device lifecycle management.
• Understanding of networking basics including Wi-Fi, VPN, DNS and certificates.
• Excellent customer service, communication, and stakeholder management with strong SLA focus.

Responsibilities

• Provide Level 1 & 2 desktop support for Windows 11 and macOS devices, including laptops, desktops, and peripherals.
• Troubleshoot hardware, OS, application, VPN, Wi-Fi, certificate, and access-related issues through remote and onsite support.
• Manage incidents and service requests in ITSM tools, ensuring timely resolution and adherence to SLAs.
• Perform device provisioning, imaging, upgrades, refreshes, software installations, and redeployments.
• Support Microsoft 365, Teams, Outlook, security applications, and other approved enterprise tools.
• Maintain IT asset inventory, device audits, user account support, and compliance with security policies.
• Collaborate with Security, Network, and Identity teams while supporting technology rollouts, office moves, and knowledge-sharing initiatives.

Job description

Payroll: Partner's Payroll

Designation: Desktop Specialist.
Function: IT.
SBU: Technology.
Location: Mumbai

Key Responsibilties:

• Provide Level 1 & 2 desktop support for Windows 11 and macOS devices, including laptops, desktops, and peripherals.
• Troubleshoot hardware, OS, application, VPN, Wi-Fi, certificate, and access-related issues through remote and onsite support.
• Manage incidents and service requests in ITSM tools, ensuring timely resolution and adherence to SLAs.
• Perform device provisioning, imaging, upgrades, refreshes, software installations, and redeployments.
• Support Microsoft 365, Teams, Outlook, security applications, and other approved enterprise tools.
• Maintain IT asset inventory, device audits, user account support, and compliance with security policies.
• Collaborate withSecurity, Network, and Identity teams while supporting technology rollouts, office moves, and knowledge-sharing initiatives.

Key Requirements

• 2-4 years of experience in Desktop Support, End User Computing (EUC), or IT Operations, supporting Windows 11 and macOS environments.
• Strong expertise in PC/Mac hardware troubleshooting, break-fix support, device provisioning, and peripheral management.
• Hands-on experience with ITSM platforms, remote support tools, software deployment, and device lifecycle management.
• Good understanding of networking fundamentals, including Wi-Fi, VPN, DNS, certificates, and connectivity troubleshooting.
• Excellent customer service, communication, and stakeholder management skills with a strong focus on SLA adherence.
• Proven ability to prioritize workloads, resolve issues efficiently, and demonstrate ownership, accountability, and attention to detail.
• Diploma or Bachelor's degree in IT/Computer Science or related field; Microsoft, Apple macOS, and ITIL certifications are an added advantage.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit https://bit.ly/3LMn4CQ.