Desktop EUC L2 Professional

Iron Systems; Dadri; On-site; INR 300,000 - 540,000; Full time

Job summary

Iron Systems is seeking an on-site IT Support Specialist to deliver desk-side and hardware troubleshooting. You will handle desktops, printers, and peripherals, maintain network basics, and support RF devices across sites.

Knowledge of Windows, Mac, and basic Linux is preferred, along with experience using ServiceNow for ticketing. You will work with MobileIron and Intune for device management, and collaborate with teams to resolve incidents promptly while upholding security standards and

Qualifications

• Experience in IT infrastructure field support
• Desktop, printers, and peripheral hardware troubleshooting
• Basic knowledge of LAN/WAN and TCP/IP concepts
• Experience with Windows, Mac, and Linux (basic) troubleshooting
• Familiarity with MDM tools and enterprise device management
• Ticketing tool experience (ServiceNow)
• Ability to lift up to 50 lbs and perform hands-on repairs

Responsibilities

• Provide on-site IT support without compromising hardware warranty
• Install and troubleshoot desktops, printers, laptops, and peripherals
• Troubleshoot networking issues including LAN/WAN, DNS, DHCP, VPN, and RDP
• Support RF devices and printers (Thermal, Zebra)
• Utilize MDM tools (MobileIron, Intune) for device setup and security
• Use ticketing tools to document issues and drive resolution

Skills

IT support

Desk side support

Network basics

RF devices

Education

Associate's Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

SCCM

LAnDesk

Altris

OneDrive

Skype for Business

Job description

• - Strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• - Experience in installing, technical troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
• - Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
• - Ability to lift / move computer equipment weighing up to 50Lbs.
• - Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred) and Mac OS/Apple device troubleshooting.
• - Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• - Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under Smart Hands capability.
• - Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting resolving issues related to end user network cabling.
• - Experience supporting RF devices troubleshooting and configuration, Thermal and Zebra printers
• - Experienced in repeat call analysis and developing preventive actions.
• - Experienced in Problem management.
• - Excellent written and oral communications skills with clients and management as well as people skills.
• - Ability to work with deadlines and complete tasks on-time. Takes proactive ownership and works with sense of urgency
• - Mobile Device Management -(MDM tools Mobile iron Intune) - setup devices for email, RSA authentication, VPN connectivity and troubleshooting.
• - Good understanding and troubleshooting of Apple devices and apps.
• - Knowledge on VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive.
• - Preferably with an Associate s Degree in Electronics and CompTIA A+ Certification.
• - Experience of ticketing tools (ServiceNow),

Non-Technical

• Good Customer management skill,
• Good in oral and written communication, Bilingual resources where primary language is not English
• Able to interact and work with customer at different levels.
• Self- Driven and result oriented.
• Really passionate about the work.

Mandatory Skills

• MDM tools Mobile iron Intune
• Service now
• Thermal printer
• Zebra Printer