Desktop Support Engineer L2

Dixit Infotech Services; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Dixit Infotech Services in Mumbai is seeking a skilled IT Helpdesk/Desktop Support professional to join our enterprise support team. You will diagnose and resolve issues across Windows 10/11, AD, Group Policy, and Citrix/VDI environments, and ensure timely incident and service request handling.

Applicants should have strong communication and hands-on experience with ITSM tools, patch management, endpoint security, and basic networking.

Qualifications

• Desktop/End User Computing experience in enterprise IT environments.
• Strong incident and service request management skills.
• Excellent written and verbal communication.

Skills

Desktop / End User Computing

Incident management

Service Request management

Communication skills

Windows troubleshooting

Active Directory

Group Policy

Event Viewer

Registry troubleshooting

VDI / VMware

Citrix

App-V

Endpoint security

Patch management

Endpoint monitoring

SharePoint

TCP/IP troubleshooting

Tools

ITSM / ticketing tools

Job description

Mandatory Technical Skills

• 510 years of Desktop / End User Computing experience.
• Strong experience in MNC / Banking / Investment Banking / Financial Services environment.
• Excellent written and verbal communication.
• Strong Incident and Service Request management experience.
• Hands-on experience with enterprise ITSM/ticketing tools.
• Windows 10/11 troubleshooting.
• Active Directory.
• Group Policy fundamentals.
• Event Viewer and Windows Logs.
• Registry troubleshooting.
• Device Manager.
• VDI / VMware.
• Citrix.
• App-V / application virtualization.
• Endpoint security and antivirus.
• Patch management.
• Endpoint monitoring.
• SharePoint.
• Basic networking and TCP/IP troubleshooting.