IT/Desktop Support (Backfill)

Sky Systems, Inc. (SkySys); Gurugram District; Sur place; INR 350 000 - 550 000; Plein temps

Résumé du poste

Sky Systems, Inc. (SkySys) is seeking an IT Infrastructure Field Support professional to deliver on-site hardware and software troubleshooting across desktops, printers, and laptops.

The role includes smart hand activities, basic OS administration, and network-related support at client locations. The ideal candidate will have 2+ years of field support experience, knowledge of LAN/WAN concepts, and familiarity with ticketing tools like ServiceNow or Remedy.

Qualifications

• Minimum 2 years of IT infrastructure field support experience
• Experience installing, troubleshooting desktops, printers, laptops and peripherals
• Basic knowledge of enterprise LAN/WAN and TCP/IP concepts
• Proficiency with Windows, macOS, and Linux OS basics
• Experience with ticketing tools (ServiceNow / Remedy) and end-user support
• Ability to lift up to 50 lbs and perform on-site smart hands tasks
• Strong communication and ability to work with deadlines
• Flexible to work schedules and customer-oriented

Responsabilités

• Provide on-site IT infrastructure support at client locations
• Troubleshoot hardware, software, and OS issues without impacting warranties or security policies
• Install and troubleshoot desktops, printers, laptops and peripherals
• Perform smart hands activities for network and peripheral equipment
• Maintain basic administration of Windows, macOS, and Linux systems
• Handle networking basics (LAN/WAN, TCP/IP, DNS, VPN) as required
• Document issues and actions and coordinate with vendors as needed

Connaissances

IT Support

Troubleshooting

Desk-side Support

Networking

End-user Support

Customer Communication

Formation

Associate Degree in Electronics

CompTIA A+ Certification

Outils

ServiceNow

Remedy

Description du poste

Job Requirements:

Technical

• Minimum 2 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to

monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.

Experienced in repeat call analysis and developing preventive actions

Experienced in Problem management

• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
• Experience of ticketing tools (ServiceNow / Remedy etc.),

Non-Technical

• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules