Desktop Engineer, Khandala

Team Computers; Satara; On-site; INR 250,000 - 400,000; Full time

Job summary

Team Computers in Satara, Maharashtra invites applications for a L1 Desktop Support Engineer. You will provide Level 1 support for desktops, laptops, printers, and peripherals, install and troubleshoot Windows OS, MS Office, and standard software, and resolve hardware, software, and basic network issues.

You will also handle user onboarding, asset allocation, IT asset tracking, and log tickets within SLAs, escalating complex issues to L2 when required.

Qualifications

• Experience with Level 1 desktop support.
• Proficient in Windows OS, MS Office, Outlook.
• Familiarity with ticketing tools and remote support.
• Good communication and customer service skills.

Responsibilities

• Provide Level 1 support for desktops, laptops, printers, and peripheral devices.
• Install, configure, and troubleshoot Windows OS, MS Office, and standard software.
• Resolve hardware, software, and basic network issues.
• Handle user onboarding, asset allocation, and IT asset tracking.
• Log, track, and resolve tickets within defined SLAs; Escalate complex issues to the L2 support team when required.

Skills

Windows OS

MS Office

Outlook

Networking basics

IT asset management

Customer service

Remote support

Tools

Ticketing system

Remote desktop tools

Job description

Role & responsibilities

Job Title: L1 Desktop Support Engineer
Experience: 1 to 3 Years

Key Responsibilities

• Provide Level 1 support for desktops, laptops, printers, and peripheral devices.
• Install, configure, and troubleshoot Windows OS, MS Office, and standard software.
• Resolve hardware, software, and basic network issues.
• Handle user onboarding, asset allocation, and IT asset tracking.
• Log, track, and resolve tickets within defined SLAs.Escalate complex issues to the L2 support team when required.

Preferred candidate profile

• Knowledge of Windows OS, MS Office, Outlook, and basic networking.
• Experience with desktop/laptop troubleshooting and IT asset management.
• Familiarity with ticketing tools and remote support.
• Good communication and customer service skills.