Desktop Engineer L1

Gravia Technologies; Ernakulam, Chennai District; On-site; INR 180,000 - 260,000; Full time

Job summary

Gravia Technologies is seeking a Desktop Support Engineer (L1) to provide first-level IT support for desktops, laptops, and peripherals. You will diagnose issues, perform hardware replacements, and assist with OS installations to keep IT operations smooth.

Responsibilities include resolving network and printer issues, supporting common applications, and maintaining accurate asset records in the ticketing system. Team collaboration and adherence to IT processes are essential.

Qualifications

• Diploma or Bachelor’s degree in IT, CS, or related field.
• Experience with PC hardware diagnosis and replacement is preferred.

Responsibilities

• Provide L1 desktop and laptop support for hardware and software.
• Diagnose and troubleshoot basic desktop issues and perform part replacements.
• Assist with OS installations, configurations, and patch updates.
• Handle printer/network connectivity issues and basic application support.
• Maintain asset records and update the ticketing system.

Skills

Desktop hardware diagnosis

Windows OS installation

Basic networking

Communication skills

Team collaboration

Education

Diploma/Bachelors in IT/CS

Job description

Job Summary

We are looking for a Desktop Support Engineer (L1) to provide first-level IT support for desktops, laptops, and peripherals. The role involves basic diagnosis, troubleshooting, and replacement of hardware components to ensure smooth IT operations.

Key Responsibilities

• Provide L1 support for desktops, laptops, and peripherals.
• Perform basic diagnosis and troubleshooting of hardware and software issues.
• Handle desktop/laptop replacement, upgrades, and part replacements (HDD, RAM, battery, etc.).
• Support OS installation, configuration, and patch updates.
• Resolve issues related to printers, network connectivity, and common applications.
• Maintain asset records and update ticketing system.

Required Skills

• Strong knowledge of desktop/laptop hardware diagnosis and replacement.
• Hands-on experience with Windows OS installation & troubleshooting.
• Basic knowledge of networking (LAN/Wi-Fi configuration).
• Good communication and customer-handling skills.
• Ability to work in a team and follow standard IT processes.

Qualification

• Diploma / Bachelors in IT, Computer Science, or related field.