Desktop Administrator

Doctus Software Solutions Pvt Ltd; Hyderabad; On-site; INR 250,000 - 450,000; Full time

Job summary

Doctus Software Solutions Pvt Ltd is seeking a support professional to respond to client requests and diagnose issues across hardware, software, and networks. The role involves on-site travel or remote connections, installing systems, and advising on upgrades.

You will also provide basic computer operation training, generate reports, and manage supplies. Relevant experience in IT support and customer service is valued for effective client interactions.

Responsibilities

• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Traveling to the clients location or connecting via a remote link.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Completing job reports and ordering supplies.

Job description

Role & responsibilities

• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Traveling to the clients location or connecting via a remote link.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Completing job reports and ordering supplies.