Deputy Manager - Field Sales - Client Servicing

Tradeindia; Hyderabad; On-site; INR 350,000 - 650,000; Full time

Job summary

Tradeindia is seeking a proactive Sales Representative to generate sales through client visits and nurture strong customer relationships. The role requires excellent communication and people skills, with a focus on presenting products, addressing doubts, and resolving issues.

Key responsibilities include client servicing, renewals, upselling and cross-selling, and collaboration with internal teams to ensure customer success.

Qualifications

• Good communication skills and professional demeanor.
• Strong negotiation and persuasion abilities.
• Experience managing key accounts and building long-term relationships.
• Experience in client servicing, retention and renewals.

Responsibilities

• Client Servicing Relationship Management: build trusted relationships with assigned clients and act as their primary contact.
• Retention Renewals: drive timely contract renewals and monitor satisfaction to reduce churn.
• Upselling Cross-Selling: identify opportunities to expand client engagement and collaborate with internal teams to tailor offerings.
• Collaboration Reporting: coordinate with support, operations and product teams and maintain CRM records.

Skills

Communication

Negotiation

Key account management

Client servicing

Job description

Jobs Description

We are looking for an enthusiastic sale Representative to contribute in generating sales for our company. You will be responsible for closing sales deals via Client Visit and maintaining good customer relationships. An effective sale representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services, as well as dealing with complaints and doubts.

Roles Responsibilities

Client Servicing Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

Retention Renewals

• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.

Collaboration Reporting

• Coordinate with support, operations, and product teams to resolve client queries quickly.
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

Skill Set Requirement

Good Communication

Negotiation skills

Key account management skills

Client Servicing, retention and renewals

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.