Deputy Manager - Field Sales - Ahmedabad

Infocom Network Pvt Ltd; Ahmedabad District; On-site; INR 420,000 - 620,000; Full time

Job summary

Infocom Network Pvt Ltd is seeking a dedicated Client Servicing professional to manage relationships with assigned clients, conduct regular touchpoints, and align outcomes with client goals.

The role emphasizes driving renewals, retention, and revenue growth through upsell and cross-sell opportunities, while coordinating with internal teams to tailor offerings to client needs.

Responsibilities

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offering to keep clients informed and interested.
• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.
• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
• Collaborate with internal teams to customize oerings as per client needs.

Job description

Job description

Roles and Responsibilities

• Client Servicing & Relationship Management
• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offering to keep clients informed and interested.

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offeringto keep clients informed and interested.

Retention & Renewals :-

• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross- sell solutions.
• Collaborate with internal teams to customize oerings as per client needs.