Deputy Manager - Field Sales - Okhla

Infocom Network; Faridabad District, Delhi; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Infocom Network is seeking a Client Relationship Manager to serve as the primary contact for assigned clients, ensuring high satisfaction and ongoing engagement. You will manage servicing, renewals, and growth opportunities, building strong partnerships to deliver measurable business impact.

Responsible for understanding client goals, proposing relevant solutions, sharing product updates, and collaborating with cross-functional teams to sustain high retention and revenue contributions.

Qualifications

• Experience with CRM systems and account management.
• Ability to analyze client data to improve retention and revenue.
• Strong communication and negotiation skills.

Responsibilities

• Manage client servicing and relationship management.
• Be primary contact for assigned clients and conduct regular check-ins.
• Understand client goals and propose relevant solutions.
• Share updates and add-on offerings to keep clients engaged.
• Drive contract renewals and monitor churn.
• Identify upsell and cross-sell opportunities.
• Coordinate with support, operations, and product teams to resolve queries and report on health metrics.

Skills

Client Servicing

Relationship Management

Communication

Negotiation

Key Account Management

Job description

Roles and Responsibilities

• Client Servicing & Relationship Management
• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and crosssell solutions.
• Collaborate with internal teams to customize offerings as per client needs.

Collaboration & Reporting

• Coordinate with support, operations, and product teams to resolve client queries quickly.

Skills

• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.
• Good Communication Negotiation skills Key account management skills Client Servicing, retention and renewals