Deputy Manager / Assistant Manager - Sales Closing

Mahindra Lifespaces; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

Mahindra Lifespaces is seeking a customer-facing sales executive in Mumbai to greet walk-ins, showcase audio/video and project presentations, and guide customers through site visits. You will capture data in SFDC, coordinate with the projects team, and drive bookings to closure.

The role involves negotiating with customers, creating sales orders, and handing over booking formalities to the CRM, ensuring seamless customer experience and timely follow-ups.

Qualifications

• Experience in customer-facing roles.
• Strong communication and negotiation skills.
• Ability to close bookings and drive sales.

Responsibilities

• Attending customer walk-ins, greeting and showing audio, video and project presentation.
• Taking customers to the site visit.
• Filling the customer data sheet and entering it into SFDC.
• Following up with the customer to close the booking.
• Resolving queries at site related to parking, access, construction and coordination with projects team.
• Negotiating with the customer and closing the deal.
• Creating sales order.
• Handing over the booking formalities to the CRM.
• Coordinating with the CRM on customer issues.

Skills

Customer service

Sales orientation

Tools

SFDC (Salesforce)

Job description

Role & responsibilities

• Attending customer walk-ins, greeting and showing them the audio, video and project presentation
• Taking customers to the site visit
• Filling the customer data sheet and entering it into SFDC
• Following up with the customer to close the booking
• Resolving the queries at site in respect to car parking issues, customer access, construction related issues, coordination with projects team etc.
• Negotiating with the customer and closing the deal
• Creating sales order
• Handing over the booking formalities to the CRM
• Resolving the queries at site in respect to car parking issues, customer access, construction related issues, coordination with projects team etc.
• Coordinating with the CRM team on customer related issues

Preferred candidate profile

Result Orientation with Execution Excellence

• Delivering results consistently as per plan with a disciplined approach
• Constantly striving to do things better and on time
• Demonstrating accountability for all assignments
• Responding proactively in conformance to processes & standards

Customer Focus

• Making a conscious attempt to understand the needs of the customer
• Displaying a sense of responsibility for satisfying the customer
• Providing appropriate service to the customer proactively

Weaving Passion & Energy at work

• Displaying zeal & optimism about work
• Understanding working with diverse set of people
• Trying out new ways of working