Closing Manager

Platinum Buildcon; Punawale; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Platinum Buildcon is seeking a high-caliber sales professional with a track record in luxury real estate to deliver premium customer experiences. You will conduct personalised project presentations, showcase configurations, and manage the sales cycle from initial contact through closure, including negotiations and payment plan structuring.

Strong CRM discipline and channel coordination are required to drive conversions.

Qualifications

• Experience in luxury/premium real estate sales or similar premium customer-facing industries.
• Excellent communication, presentation and negotiation skills.
• Strong grooming, etiquette and professional presentation.

Responsibilities

• Lead customer presentations and hospitality to create a premium buying experience.
• Present project configurations and inventory in a consultative manner to meet requirements and budgets.
• Negotiate and structure offers and payment plans within company guidelines to maximise conversions and realisation.
• Maintain disciplined follow-up and CRM records to build a strong pipeline.
• Coordinate with channel partners and sales heads for approvals and closures.
• Drive walk-in bookings and ensure documentation is completed for closure.

Skills

Luxury real estate sales

Excellent communication

Negotiation skills

Customer relationship

Follow-up skills

Job description

1. Customer Presentation & Hospitality

• Welcome and engage customers with a warm, professional and premium approach.
• Conduct personalised project presentations based on the customer's lifestyle, requirements and budget.
• Demonstrate strong knowledge of the project, architecture, amenities, specifications, views, location and developer story.
• Create a high-quality luxury hospitality experience throughout the customer's visit.
• Maintain impeccable grooming, communication, body language and professional etiquette.

2. Sales & Pitching

• Understand customer requirements, motivations, budget and purchase timeline.
• Present the project, configuration and inventory in a compelling and consultative manner.
• Clearly communicate the project's unique value proposition and differentiate it from competing developments.
• Handle customer questions and objections confidently.
• Create urgency without compromising the premium positioning of the brand.

3. Negotiation & Closing Primary KPI

• Lead commercial discussions and negotiate within approved company guidelines.
• Structure offers and payment plans to maximise both conversion and realisation.
• Coordinate with Sales Head/Management for exceptional commercial approvals.
• Drive the customer through:
  Walk-in Presentation Negotiation Booking
• Maintain ownership of the customer until booking and ensure all documentation required for closure is completed.

4. Follow-up & Pipeline Management

• Maintain disciplined follow-up with all assigned prospects.
• Track every active customer and clearly identify the next action.
• Maintain accurate CRM records.
• Build a strong pipeline of near-term closures.
• Re-engage lost and dormant prospects wherever appropriate.

5. Channel Partner Coordination

• Work closely with Sourcing Managers and Channel Partners on CP-generated customers.
• Ensure channel partners receive professional communication and timely updates.
• Coordinate customer meetings, negotiations and closures while protecting Platinum's commercial interests.

Key Performance Indicators

The Closing Manager will primarily be evaluated on:

• Booking Value / Revenue
• Walk-in Booking Conversion
• Average Realisation
• Number of Closures
• Pipeline Value
• Follow-up & CRM Discipline
• Customer Experience / Feedback
• Cancellation / Drop-off rate

Ideal Profile

• Experience in luxury / premium real estate sales, hospitality, automotive luxury retail or similar premium customer-facing industries.
• Excellent communication, presentation and negotiation skills.
• Highly presentable with strong grooming and etiquette.
• Confident, persuasive and commercially sharp.
• Strong customer relationship and follow-up skills.
• Ability to create trust and deliver a premium, personalised buying experience.