Assistant Branch Manager- Operations

Aakash Educational Services (AESL); Faridabad District; On-site; INR 350,000 - 480,000; Full time

Job summary

Aakash Educational Services (AESL) is seeking an Assistant Branch Manager - Operations. You will be the branch contact for students and parents, resolving queries and coordinating with departments to maximize satisfaction and retention. You will monitor budgets, ensure compliance, and lead a team to maintain smooth operations.

You will manage stakeholder communications, handle customer interactions with empathy, and drive sales-oriented outcomes through effective seminars and presentations.

Qualifications

• Excellent organizational skills with multitasking ability and strong business acumen.
• Excellent time and work management, ability to prioritize, handle team, and meet deadlines.
• Strong communication and interpersonal skills.
• Ability to manage stakeholders effectively.
• Ability to handle customers calmly, empathetically, and persuasively for sales.
• Excellent networking and presentation skills to conduct seminars.

Responsibilities

• Act as branch point of contact for students and parents throughout the journey.
• Resolve queries and grievances to maximize satisfaction; coordinate with other departments.
• Ensure retention of students and control left-outs.
• Monitor budget efficiency and timely revenue collection.
• Ensure compliance, oversee facilities safety and security.
• Lead executives (EDP, Admin, Accounts) for collaboration and continuity.

Skills

Organizational skills

Multitasking

Time management

Communication

Stakeholder management

Customer handling

Sales persuasion

Networking

Team leadership

Tools

Microsoft Office

Email writing

Sales software

Job description

As an Assistant Branch Manager- Operations, you are expected to:

1. Act as point of contact at the branch, for students and parents, throughout the student journey.


2. Ensures speedy resolution of queries & grievances to maximize customer satisfaction levels, this includes clarifying queries, resolving complaints/issues, coordinating with other departments on behalf of students/parents etc.


3. Ensure retention of students and controlling left-outs.


4. Monitor and ensure efficiency in budget management and timely collection of revenue.


5. Ensure adherence to all legal and operational compliances, oversee the safety of facilities and security of students.


6. Lead a team of executives (EDP, Admin, Accounts) towards effective collaboration and provide support to maintain business continuity and operational efficiency.

To be successful in the Assistant Branch Manager- Operations role you are required to have:

1. An excellent organizational skills and ability to multitask with strong business acumen.


2. An excellent time and work management skills, ability to prioritize, ability to handle team, attention to detail and ability to meet established deadlines.


3. A strong communication and interpersonal skills.


4. An ability of stakeholder management.


5. An ability to handle customers in a calm, empathic & patient manner, along with strong sales persuasion skills.


6. An excellent networking and presentation skills to conduct seminars.


7. Proficiency in Microsoft Office and writing emails & comfortable while working on software related to Sales & Services.