Branch Manager

IT Education Centre; Nagpur District; Hybrid; INR 600,000 - 900,000; Full time

Job summary

IT Education Centre is seeking an experienced Branch Manager to oversee all branch operations, drive sales, lead training and HR coordination, and ensure exceptional student experience. The role requires strong leadership, strategic thinking, and the ability to manage multiple teams to achieve branch targets.

The candidate will coordinate with Sales, Training, CRM, Placement, HR, Digital Marketing and Admin, while ensuring quality service and compliance with SOPs.

Qualifications

• Experience in Branch Management, Sales Management, or Operations Management in EdTech/Education
• Graduate or postgraduate degree in Management or related field preferred
• Strong leadership, communication, decision-making and problem-solving abilities
• Proven ability to lead multiple teams, drive revenue and ensure branch performance

Responsibilities

• Manage day-to-day branch operations and ensure coordination across Sales, Training, CRM, Placement, HR, Digital Marketing and Admin
• Drive branch revenue targets and monitor performance against KPIs
• Oversee student experience, admissions, placements and relationship management with students/parents
• Coordinate HR processes, onboarding, attendance, and performance reviews
• Prepare and review branch MIS, dashboards and ensure data accuracy across systems
• Handle vendor/infrastructure needs and maintain branch facilities and safety
• Collaborate with Marketing for branch campaigns and business development initiatives

Skills

Leadership

Team management

Sales acumen

Operations management

Communication

Education

Graduate degree in Management/Business

Postgraduate degree preferred

Tools

CRM

LMS

MS Excel/Google Sheets

HRMS

Job description

Work Mode: Work From Home for the 1st 3 Months , Work From Office from 4th Month Onwards

Job Summary

We are looking for an experienced and result-oriented Branch Manager to manage the overall operations and performance of our branch. The Branch Manager will be responsible for sales, training operations, team management, student experience, revenue, branch administration, HR coordination, and business growth.

The ideal candidate should have strong leadership, communication, decision-making, problem-solving, and operational management skills, with the ability to manage multiple teams and achieve branch-level targets.

Key Responsibilities

1. Branch Operations

Manage the complete day-to-day operations of the branch.

Ensure smooth coordination between Sales, Training, CRM, Placement, HR, Digital Marketing, Admin, and other teams.

Ensure proper utilization of classrooms, labs, trainers, and other branch resources.

Monitor branch discipline, cleanliness, infrastructure, and overall working environment.

Identify operational issues and ensure timely resolution.

Ensure all branch processes and company policies are followed.

Drive branch sales and revenue targets.

Monitor daily, weekly, and monthly sales performance.

Track leads, follow-ups, conversions, admissions, and revenue through CRM.

Review team performance and identify gaps in the sales funnel.

Conduct regular sales review meetings and provide guidance to the team.

Support the sales team in handling high-value or critical student enquiries.

Develop strategies to improve lead conversion and customer acquisition.

Coordinate with the Digital Marketing team regarding lead quality and campaign performance.

Manage and motivate branch-level employees and teams.

Set individual and team targets and monitor performance.

Conduct regular team meetings and performance reviews.

Identify training and development requirements for employees.

Handle team-level conflicts and operational challenges.

Ensure effective manpower utilization and productivity.

Recognize high-performing employees and encourage a performance-driven culture.

4. Student Experience & Relationship Management

Ensure a positive student experience throughout the student lifecycle.

Handle escalated student complaints and grievances.

Coordinate with relevant departments to resolve student concerns.

Monitor student feedback, Google reviews, ratings, and overall satisfaction.

Ensure timely communication regarding batches, schedules, trainers, placements, and other services.

Maintain strong relationships with students and parents where required.

5. Placement Coordination

Coordinate with the Placement team regarding student placement activities.

Monitor placement-related queries and escalations.

Ensure eligible students are properly connected with placement opportunities.

Track placement activities, interviews, drives, and student participation.

Coordinate with trainers and placement officers to improve student readiness.

6. HR & People Operations

Coordinate with HR for recruitment and manpower requirements at the branch.

Support Onboarding and induction of new employees.

Monitor attendance, leaves, punctuality, and employee discipline.

Coordinate employee performance reviews and appraisal-related activities.

Support HR in employee engagement, retention, and grievance handling.

Ensure branch employees follow organisational policies and procedures.

7. MIS & Performance Reporting

Prepare and review daily, weekly, and monthly branch performance reports.

Track sales, revenue, admissions, batch strength, attendance, trainer performance, and operational KPIs.

Maintain accurate branch-level MIS and dashboards.

Analyze performance data and identify areas requiring improvement.

Present branch performance updates to senior management.

Monitor branch P&L and operational expenses.

8. Administration & Infrastructure

Ensure proper maintenance of branch infrastructure, classrooms, labs, systems, and equipment.

Coordinate with the Admin/IT team for technical and infrastructure issues.

Monitor electricity, internet, AC, projectors, computers, CCTV, and other facilities.

Ensure adequate availability of training and office resources.

Maintain branch safety, discipline, and professional standards.

9. Process & Quality Management

Ensure compliance with company SOPs and operational processes.

Identify process gaps and implement improvements.

Conduct regular branch audits and quality checks.

Ensure proper CRM, LMS, HRMS, and other system usage.

Monitor data accuracy and timely updates across systems.

Implement corrective actions wherever required.

10. Marketing & Business Development

Coordinate with the Digital Marketing and Marketing teams for branch-level campaigns.

Support seminars, webinars, workshops, events, and promotional activities.

Identify local business opportunities and potential partnerships.

Support corporate/institutional tie-ups and business development initiatives.

Contribute ideas for improving branch visibility and admissions.

Take ownership of overall branch performance.

Develop and execute branch-level growth plans.

Set priorities based on business requirements.

Take timely decisions to resolve operational and business challenges.

Work closely with senior management on branch expansion and improvement initiatives.

Ensure achievement of business, operational, academic, and customer-experience goals.

Key Performance Indicators (KPIs)

Branch Revenue & Target Achievement

Admission & Conversion Rate

Lead-to-Admission Ratio

Team Productivity

Trainer Performance

Student Satisfaction & Feedback

Placement Performance

Operational Efficiency

Employee Retention & Discipline

Branch P&L

Process Compliance

Customer/Student Grievance Resolution

Required Skills

Strong leadership and team-management skills

Excellent communication and interpersonal skills

Strong sales and business-development understanding

Operational and people-management skills

Problem-solving and decision-making ability

Strong analytical and MIS-reporting skills

Customer/student relationship management

Ability to manage multiple departments and priorities

Proficiency in CRM, LMS, HRMS, MS Excel/Google Sheets

Ability to work under pressure and achieve targets

Experience & Qualification

Experience: 2+ years in Branch Management, Sales Management, Operations Management, EdTech, Education, Training Institute, or a related industry.

Prior experience managing multiple teams and branch-level operations will be preferred.

Graduate/Postgraduate degree in Management, Business Administration, Education, or a related field preferred.

Preferred Candidate Profile

The ideal candidate should be a strong people leader and business operator who can independently manage the complete branch, drive revenue, maintain operational excellence, resolve escalations, develop teams, and ensure a high-quality student experience.

Applications are reviewed on a rolling basis. Early applicants get priority.