Branch Operations Executive

Gauranga Study Abroad Consultants Pvt Ltd; Delhi; On-site; INR 250,000 - 420,000; Full time

Job summary

Gauranga Study Abroad Consultants Pvt Ltd is seeking a Branch Operation Executive to oversee daily branch activities, manage inquiries and documentation, and coordinate with universities and partners. The role reports to Branch Manager/Operations Head and requires strong communication and organizational skills.

The ideal candidate has 1–3 years in operations or customer service, proficiency in MS Office/CRM, and a professional, multitasking mindset to support target achievement and service

Qualifications

• Graduate in any discipline; MBA preferred but not mandatory.
• 1–3 years in operations, admin, or customer service.
• Strong communication and interpersonal skills.
• Proficient in MS Office, CRM, email drafting, and document handling.
• Ability to multitask and meet deadlines.
• Professional, organized, and responsible attitude.

Responsibilities

• Handle day-to-day branch operations and ensure smooth functioning.
• Manage student walk-ins, inquiries, documentation, and applications.
• Maintain records of leads, follow-ups, admissions, and fee submissions.
• Coordinate with universities, partner agencies, and internal departments.
• Assist in pre-departure support, visa file preparation, and travel coordination.
• Communicate updates to students and parents promptly.
• Oversee branch inventory, office supplies, and admin duties.
• Prepare and submit MIS reports daily/weekly.
• Support Branch Manager in target achievement and team coordination.
• Ensure compliance with company policies, procedures, and quality standards.

Skills

Communication skills

Interpersonal skills

Multitasking

Time management

Organizational skills

Education

Graduate degree

MBA preferred

Tools

MS Office

CRM

Job description

Branch Operation Executive Job Description

Position: Branch Operation Executive
Department: Operations
Location: Branch Office
Reports To: Branch Manager / Operations Head

Key Responsibilities

• Handle day-to-day branch operations, ensuring smooth functioning of all activities
• Manage student walk-ins, inquiries, documentation, and application processing (for education consultancy setups)
• Maintain accurate records of leads, follow-ups, admissions, and fee submissions
• Coordinate with universities, partner agencies, and internal departments for updates and workflow
• Assist in pre-departure support, visa file preparation, and travel coordination
• Ensure timely communication with students and parents regarding process updates
• Oversee branch inventory, office supplies, and basic administrative duties
• Prepare and submit daily/weekly MIS reports to management
• Support the Branch Manager in target achievement and team coordination
• Ensure the branch follows all company policies, procedures, and quality standards

Skills & Qualifications

• Graduate in any discipline (MBA preferred but not mandatory)
• 1-3 years of experience in operations, admin, or customer service
• Strong communication and interpersonal skills
• Good knowledge of MS Office, CRM, email drafting, and document handling
• Ability to multitask and manage deadlines
• Professional, organized, and responsible attitude

Key Competencies

• Problem-solving
• Attention to detail
• Time management
• Team coordination
• Customer service orientation