Deputy Area Manager - Debt Management Services - SME

Bajaj Finserv Limited; Kamrup Metropolitan; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finserv Limited in Assam seeks an experienced collection manager to lead the branch's debt recovery efforts, driving monthly targets within cost constraints and ensuring compliance.

You will manage a team of collection officers, monitor performance, conduct daily reports, and coordinate with field teams to optimize recoveries while maintaining records and handling escalations.

Responsibilities

• Achieve and monitor collections targets.
• Visit customers/agencies to collect payments.
• Ensure legal guidelines are followed during repossessions.
• Travel with regional officers to sites as needed.
• Allocate cases to team members promptly.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and resolve issues.
• Prepare and review daily risk reports and performance metrics.
• Develop strategies to improve collection rates and reduce delinquencies.

Job description

Job Purpose

To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates and providing proper guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travelling with the RO's.
• To do timely allocation of the cases of the team members.
• Should be Profecient in excel.
• Daily tracking of the performance of the team members.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Counsiling and grooming of his direct reportee to enhance and polish their skill sets.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal Management
• Litigation Case Management
• Compliance Risk Mitigation
• Reporting Documentation.

Required Qualifications and Experience