Senior Executive - Debt Management Services - SME

Bajaj Finserv Limited; Contai; On-site; INR 350,000 - 520,000; Full time

Job summary

Bajaj Finserv Limited is seeking a proactive professional to manage debt collection targets for the assigned branch. The role involves monitoring agencies and in-house collectors to detect fraudulent practices and prevent losses, while ensuring adherence to legal guidelines during repossessions.

You will visit customers/agencies, maintain records, and provide regular performance reports. Strong leadership and coordination with internal and external clients are essential to drive collections and

Qualifications

• Experience in debt collection and ensuring legal compliance.
• Ability to monitor performance and report outcomes.
• Leadership skills to manage a team and coordinate with clients.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.

Skills

Debt collection

Regulatory compliance

Team leadership

Vendor management

Case tracking

Job description

Job Summary

To achieve Debt Management Services targets of the respective branch assigned, ensuring meeting PI targets. Continuously monitoring Debt Management Services agencies and in-house collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.