Senior Executive - Debt Management Services - SME

Bajaj Finserv Limited; Mandapeta; On-site; INR 300,000 - 420,000; Full time

Job summary

Bajaj Finserv Limited is seeking a debt collection professional in Mandapeta, Andhra Pradesh to achieve monthly collections targets while maintaining cost controls. The role involves visiting customers and agencies, monitoring performance, and ensuring compliance with legal guidelines during repossession processes.

The ideal candidate will manage records, generate regular performance reports, handle escalations, and coordinate with internal/external clients to optimize portfolio results.

Qualifications

• Experience in debt collection and repossession processes.
• Ability to monitor performance against targets and provide updates.
• Knowledge of legal guidelines related to debt collection and repossession.

Responsibilities

• Achieve collections target by visiting customers and agencies.
• Monitor performance against set parameters and provide regular updates.
• Ensure regulatory guidelines are followed during repossession of products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly to resolve issues.
• Develop and implement strategies to improve collection rates.
• Track cases and ensure resolution within agreed timelines.
• Coordinate with internal and external clients for portfolio management and reporting.

Skills

Collections target achievement

Customer visits

Regulatory compliance

Risk management

Vendor management

Job description

Job Purpose

To achieve the assigned branch''s Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.
• Case to Case trackingResolution at per AOP with in agreed timelines
• Portfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Required Qualifications and Experience

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.
• Case to Case trackingResolution at per AOP with in agreed timelines
• Portfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients