Deputy Area Manager - Debt Management Services - Rural

Bajaj Finserv Limited; Talegaon Dabhade; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finserv Limited in Talegaon Dabhade, Maharashtra seeks a Debt Management Specialist to lead delinquent account management, recover overdue payments, and maintain strong client relationships.

The role involves coordinating collections activity, ensuring legal compliance, and guiding a team of collection officers to achieve targets while maintaining detailed documentation and risk reporting.

Qualifications

• Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal Management
• Litigation Case Management
• Compliance Risk Mitigation
• Reporting Documentation

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide updates.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travelling with the RO's.
• Daily tracking of the performance of the team members.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Manage a team of collection officers to achieve targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal Management.
• Litigation Case Management.
• Compliance Risk Mitigation.
• Reporting Documentation

Skills

Debt collection

Team Management

Repossession

Compliance

Risk Reporting

Documentation

Collections

Tools

Excel

Job description

Job Purpose

The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.


• Monitor performance against set parameters and provide regular updates and providing proper guidelines.


• Milestone reviewing and tracking.


• Ensure legal guidelines are complied with while repossessing products.


• Travelling with the RO's.


• To do timely allocation of the cases of the team members.


• Should be Profecient in excel.


• Daily tracking of the performance of the team members.


• Maintain accurate records of customer interactions and transactions.


• Handle escalations promptly and effectively to resolve issues.


• Daily DRR (Daily Risk Report) management.


• Develop and implement strategies to improve collection rates.


• Counsiling and grooming of his direct reportee to enhance and polish their skill sets.


• Manage a team of collection officers to achieve overall targets.


• Rectify problems encountered during the collection process.


• Manage average collection reports to monitor and improve collection performance.


• Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal Management.


• Litigation Case Management.


• Compliance Risk Mitigation.


• Reporting Documentation.

Required Qualifications and Experience

• Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal Management


• Litigation Case Management


• Compliance Risk Mitigation


• Reporting Documentation

Key Skills

• Excel


• Collections


• Repossession


• Compliance


• Risk Reporting


• Documentation


• Team Management


• Debt collection