Deputy Area Manager - Debt Management Services - SME

Bajaj Finserv Limited; Bahraich; Sur place; INR 700 000 - 1 100 000; Plein temps

Résumé du poste

Bajaj Finserv Limited in Bahraich district seeks a Field Collection Manager to drive debt recovery for the branch, ensuring monthly targets are met within cost limits. You will lead a team of collection officers, monitor performance, ensure compliance, and develop strategies to improve collection rates while maintaining accurate records.

You will oversee field visits, coordinate with agency partners, and ensure timely reporting and risk management.

Responsabilités

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates and guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travelling with the RO's.
• Timely allocation of the cases of the team members.
• Proficient in Excel.
• Daily tracking of the performance of the team members.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Counseling and grooming of direct reportees to enhance their skills.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal Management.
• Litigation Case Management
• Compliance Risk Mitigation
• Reporting Documentation.

Description du poste

Job Summary

To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates and providing proper guidelines.
• Milestone reviewing and tracking.
• Ensure legal guidelines are complied with while repossessing products.
• Travelling with the RO's.
• To do timely allocation of the cases of the team members.
• Should be Profecient in excel.
• Daily tracking of the performance of the team members.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Counsiling and grooming of his direct reportee to enhance and polish their skill sets.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal Management
• Litigation Case Management
• Compliance Risk Mitigation
• Reporting Documentation.

Qualifications and Experience