Manager - SME - GCL

Chandigarh News; Chandigarh; On-site; INR 400,000 - 600,000; Full time

Job summary

Chandigarh News is seeking a results-oriented Debt Management professional in Chandigarh to achieve branch collection targets, monitor performance, and ensure regulatory compliance. The role emphasizes fraud awareness and risk reporting, with a focus on effective vendor coordination.

The candidate will lead collections efforts, manage DRR reporting, and implement strategies to improve recovery rates while coordinating with internal and external stakeholders.

Qualifications

• Experience in debt collection and recovery processes.
• Knowledge of regulatory guidelines governing repossession and collections.
• Ability to lead teams and coordinate with internal/external stakeholders.

Responsibilities

• Achieve collections target by visiting customers/agency and monitoring performance.
• Provide regular updates and DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates and reduce losses.
• Coordinate with internal and external clients and manage vendor relationships.
• Ensure compliance with legal guidelines during repossession and collection activities.

Skills

Debt collection

Target achievement

Regulatory compliance

Risk management

Vendor management

Team leadership

Job description

Job Purpose

To achieve Debt Management Services targets of the Respective Branch assigned, ensuring meeting PI Targets. Continuously monitoring Debt Management Services agencies and Inhouse collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Duties and Responsibilities

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Required Qualifications and Experience

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients