Senior Executive - Debt Management Services - SME

Bajaj Finserv Limited; Haldwani; On-site; INR 450,000 - 650,000; Full time

Job summary

Bajaj Finserv Limited invites applications for a role focused on debt management and collections at the Haldwani branch. The role aims to achieve branch targets by visiting customers and agencies, while ensuring compliance with legal guidelines and minimizing losses from fraudulent activity.

You will monitor performance, prepare regular reports, handle escalations, and lead a team in developing strategies to improve collection rates, with daily risk reporting and strict adherence to timelines.

Qualifications

• Experience in debt collection processes and collections management.
• Understanding of legal guidelines for repossession and debt recovery.
• Ability to monitor performance and prepare regular progress updates.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.

Skills

Debt collection

Job description

Job Summary

To achieve Debt Management Services targets of the Respective Branch assigned, ensuring meeting PI Targets. Continuously monitoring Debt Management Services agencies and Inhouse collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.

Required Qualifications and Experience