Department Manager

Shoppers Stop; Delhi; Vor Ort; INR 600.000 - 900.000; Vollzeit

Zusammenfassung

Shoppers Stop in Delhi is seeking a Store Manager with a minimum of 2 years of managerial experience to lead sales performance, inventory control, VM, and customer service excellence. The role reports to Unit Head and requires a Graduate/MBA/PGDBM; you will plan staffing, analyze reports, coordinate merchandising, and ensure a winning shopping experience.

You will implement action plans, monitor competition, manage promotions, and drive shrinkage reduction while maintaining high standards of

Qualifikationen

• Graduate / MBA / PGDBM
• Minimum 2 years of managerial experience
• Reports To: Unit Head
• Strong leadership and people management skills

Aufgaben

• Sales & Business Performance: Achieve departmental sales and budget targets; develop action plans to maximize revenue.
• Competition Analysis: Monitor competitor activities, pricing, promotions, and merchandise; maintain data.
• Inventory Management: Ensure stock movement, audits, and stock turns; display optimization.
• Customer Service Excellence: Provide value-added services; minimize complaints and enhance shopping experience.
• Customer Feedback & Complaint Resolution: Record feedback; ensure service recovery within 72 hours.
• Manpower Planning: Schedule staffing according to footfall; peak hour coverage.
• Visual Merchandising & Floor Presentation: Implement VM plans; guide supervisors on displays.
• Merchandise Display Management: Plan displays for visibility and sales; communicate strategies.
• Reporting & Analysis: Analyze reports; ensure timely reporting and compliance.
• Shrinkage Control: Identify high-risk items; reduce stock loss.

Kenntnisse

Team management

Communication skills

Sales targets

Retail operations

Inventory control

Customer service

Visual merchandising

Data analysis

Problem solving

Leadership

Loss prevention

Ausbildung

Graduate / MBA / PGDBM

Jobbeschreibung

Reports To: Unit Head

Qualification: Graduate / MBA / PGDBM

Experience: Minimum 2 years of managerial experience

Key Responsibilities

1. Sales & Business Performance

• Achieve departmental sales and budget targets.
• Develop action plans and tactics to maximize revenue.

2. Competition Analysis

• Monitor competitor activities, pricing, promotions, and merchandise.
• Maintain and update competitor data regularly.

3. Inventory Management

• Ensure smooth stock movement from receiving bay to sales floor.
• Conduct stock audits and perpetual inventory checks.
• Drive stock rotation and improve stock turns through effective displays.

4. Customer Service Excellence

• Ensure customers receive value-added services such as gift wrapping, alterations, and exchanges.
• Minimize complaints and create a superior shopping experience.

5. Customer Feedback & Complaint Resolution

• Record and track customer feedback and complaints.
• Ensure service recovery within 72 hours.
• Convert customer dissatisfaction into positive experiences.

6. Manpower Planning

• Schedule manpower according to customer footfall patterns.
• Ensure adequate staffing during peak hours.

7. Visual Merchandising & Floor Presentation

• Implement VM plans based on local customer needs and stock availability.
• Guide supervisors on execution and display standards.

8. Merchandise Display Management

• Plan product displays for maximum visibility and sales.
• Communicate display strategies to the team.

9. Reporting & Analysis

• Analyze business reports and identify improvement opportunities.
• Ensure timely reporting and compliance with company processes.

10. Shrinkage Control

• Identify high-risk products and common pilferage methods.
• Implement measures to reduce stock loss and shrinkage.

Key Skills Required

• Team Management
• Excellent Communication Skills
• Sales & Target Achievement
• Retail Operations
• Inventory Control
• Customer Service
• Visual Merchandising
• Data Analysis & Reporting
• Problem Solving
• Leadership & People Management
• Loss Prevention