DELIVERY MANAGER-HUMAN RESOURCES OPERATIONS

IBM; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

IBM Bengaluru seeks a seasoned Manager – EDM to lead end-to-end HR service delivery across Hire-to-Retire lifecycle in a global shared services setup. You will ensure seamless service delivery, process excellence, and continuous improvement while guiding a team of HR operations professionals.

You will manage HR systems like Workday, SAP, Oracle HCM, and SuccessFactors, drive automation, and partner with Payroll, Finance, IT, and other support functions.

Qualifications

• 8–10 years of total experience in HR Shared Services / HR Operations.

Responsibilities

• Oversee end-to-end Hire-to-Retire lifecycle across shared services.
• Lead a team of HR Shared Services associates to meet SLAs and KPIs.
• Act as single point of contact for global/regional HR and COEs for H2R operations.
• Drive process optimization, standardization, and automation across the H2R value chain.
• Ensure compliance with policies, audits, and data privacy.
• Manage HR systems (Workday, SAP, Oracle HCM, SuccessFactors) and ensure data accuracy.

Skills

People management

Analytical thinking

Problem-solving

Process orientation

Stakeholder management

Leadership

Education

Master's Degree

MBA / PGDM in HR

Tools

Workday

SAP

Oracle HCM

SuccessFactors

Power BI

Tableau

Job description

Introduction

The Manager – EDM will lead end-to-end HR service delivery operations covering the full employee lifecycle — from onboarding to offboarding — within a shared services environment. This role will be responsible for ensuring seamless service delivery, process excellence, and continuous improvement across all H2R processes while managing a global stakeholder base and a team of HR operations professionals.

Your Role And Responsibilities

• Oversee and manage the entire employee lifecycle processes including on-boarding, employee data management, payroll coordination, benefits administration, performance management support, transfers, and separations.
• Lead a team of HR Shared Services associates to ensure timely, accurate, and high-quality service delivery in line with defined SLAs and KPIs.
• Act as a single point of contact for global/regional HR, business leaders, and COEs for Hire-to-Retire related operations.
• Drive process optimization, standardization, and automation initiatives across the H2R value chain.
• Ensure compliance with organizational policies, audit standards, and data privacy norms.
• Manage HR systems (e.g., Workday, SAP, Oracle HCM, SuccessFactors) and ensure data accuracy and reporting integrity.
• Partner with Payroll, Finance, IT, and other support functions for smooth cross-functional operations.
• Identify and resolve operational challenges, implementing root-cause analysis and corrective actions.
• Prepare and publish metrics, dashboards, and governance reports for leadership review.
• Coach, mentor, and develop team members to build a high-performing HR Operations function.
• Support transition and stabilization of new processes into the shared services model.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• 8–10 years of total experience with a minimum of 4–5 years in HR Shared Services / HR Operations managing the Hire-to-Retire lifecycle.
• Proven experience in people management, service delivery, and stakeholder engagement at a global or regional level.
• Strong understanding of HR processes, systems, and policies (Workday / SAP / Oracle HCM preferred).
• Demonstrated ability to manage metrics, SLAs, and continuous improvement projects.
• Strong analytical, problem-solving, and process-orientation skills.
• Excellent communication and interpersonal skills to work with cross-functional and global teams.
• Flexibility to work in night shifts (US time zone).
• Bachelor’s degree in Business Administration, Commerce, or a related field.

Preferred Technical And Professional Experience

• MBA / PGDM in Human Resources preferred.
• Exposure to global HR service delivery and process transition environments.
• Experience in automation tools / HR analytics (Power BI, Tableau, etc.).
• Certification in Lean, Six Sigma, or Project Management.