Senior HR Service Partner

Zalaris; Chennai District; Hybrid; INR 2,000,000 - 2,800,000; Full time

Benefits offered by this job

Multicultural environment

Flat organizational structure

Growth opportunities

Competitive compensation

Job summary

Zalaris is seeking an experienced HR Operations professional in Chennai to own end-to-end HR processes from onboarding to offboarding and serve as the main point of contact for employees, managers, and clients. You will drive data accuracy, governance, and process improvements in a fast-paced, SLA-driven environment.

Responsibilities include managing HR data changes, reporting, compliance, and partnering on HR transformation initiatives with AI-enabled tools while maintaining data privacy and

Qualifications

• 8–12 years in HR Operations/Shared Services/HR Service Delivery roles.
• Strong hands-on experience with HRIS platforms and reporting/analytics.
• Experience managing client/stakeholder relationships in high-volume environments.

Responsibilities

• Own end-to-end HR operations from onboarding to offboarding and respond to escalations.
• Serve as primary contact for HR queries from clients and internal stakeholders.
• Prepare accurate HR reports and dashboards for decision-making.
• Update SOPs and governance documents; drive process improvements.
• Ensure compliance with employment law and records regulations.
• Investigate escalations, identify root causes and implement corrective actions.
• Support HR transformation, digitization, and AI-enabled tool adoption.
• Promote ethical use of AI in HR tooling and maintain data privacy.

Skills

HRIS expertise

SAP SuccessFactors

Reporting & analytics

Client/stakeholder mgmt

Employment law knowledge

Process improvement

SOP governance

AI-enabled HR tools

Effective communication

Education

Bachelor’s degree in HR or related field

Tools

SAP SuccessFactors

Job description

Job Description:

Role Summary

Own end-to-end HR operations from onboarding to offboarding(Global Enviroment) while serving as the primary point of contact for employee, manager, and client escalations. Ensure accurate, compliant HR data, drive process improvements and SOP governance, and support HR transformation through digitization and AI-enabled tools. Balance operational rigor with a consultative, employee-centric approach in a fast-paced, SLA-driven environment.

Your Responsibilities

HR Operations & Service Delivery

• Execute recruitment, onboarding, and offboarding steps with speed, accuracy, and minimal errors.
• Manage employee data changes and documentation, ensuring accuracy and confidentiality.
• Apply HR policies consistently and maintain strong working knowledge of process requirements.
• Prioritize and manage tasks effectively in a high-volume, deadline-driven environment.
• Handle resignation processing, exit documentation, and process closure for offboarding cases.
• Respond to employee queries on leave of absence, attendance, and benefits.

Client & Stakeholder Management

• Serve as the primary point of contact for HR queries, requests, and escalations from clients and internal stakeholders.
• Communicate clearly, confidently, and professionally with employees, managers, and client teams.
• Anticipate stakeholder needs and proactively propose solutions.
• Build and maintain trust through timely follow-ups and consistent communication.

Reporting & Analytics

• Prepare accurate HR reports and dashboards to support business and client decision-making.
• Analyze employee data to identify trends, patterns, or emerging issues.
• Extract and interpret data from HRIS platforms to generate actionable insights.

Process Improvement & Governance

• Maintain and regularly update SOPs, process descriptions, and work instructions.
• Identify process inefficiencies and recommend enhancements to improve service delivery.
• Ensure all tasks are completed within defined process timelines and SLAs.
• Assess the downstream impact of process changes before implementation.

Compliance & Risk Management

• Monitor changes in employment law and communicate implications to stakeholders.
• Ensure HR documentation and records meet internal and regulatory compliance standards.
• Support internal and external audits by providing accurate information promptly.
• Apply compliance requirements consistently across all HR cases and processes.

Issue Resolution

• Investigate and respond to escalations quickly, calmly, and professionally.
• Identify root causes of recurring issues and implement corrective actions.
• Recommend preventive measures to reduce repeat issues.
• Balance strict policy adherence with practical, employee-centric solutions.

HR Transformation

• Support the design and rollout of HR transformation initiatives, including process redesign, shared services optimization, and self-service adoption.
• Identify opportunities to simplify, standardize, and digitize manual HR processes.
• Partner with Centers of Excellence (COEs) and project teams on system implementations, data migrations, and organizational change management.
• Act as a change agent, supporting teams and employees through the adoption of new HR tools, processes, and ways of working.
• Track and report on the impact of transformation initiatives against efficiency and service-quality goals.

AI & Digital HR Enablement

• Use AI-powered tools (e.g., chatbots, generative AI assistants, workflow automation) to streamline routine HR tasks and employee inquiries.
• Validate the accuracy of AI-generated content or insights before use in HR communications or decisions.
• Support the adoption of AI-enabled HRIS capabilities such as predictive analytics, automated case triage, and smart document generation.
• Uphold data privacy, confidentiality, and ethical standards when using AI tools with employee data.
• Monitor emerging AI and HR-technology trends and propose practical use cases for the team

Your Experience And Skills

• 8–12 years in HR Operations/Shared Services, HRBP, or HR Service Delivery roles
• Strong hands-on experience with HRIS platforms SAP SuccessFactors and reporting/analytics
• Proven track record managing client/stakeholder relationships and escalations in a high-volume environment
• Solid working knowledge of employment law and HR compliance frameworks
• Experience with process improvement methodologies and SOP ownership
• Exposure to HR transformation projects (system implementation, digitization, change management)
• Familiarity with AI-powered HR tools and a thoughtful approach to their ethical use
• Excellent communication, judgment, and ability to balance policy adherence with practical solutions
• Bachelor's degree in HR, Business, or related field (or equivalent experience)

What we offer

• Multicultural working environment
• Flat organizational structure
• Growth and development opportunities
• Competitive compensation and benefits package