Director HR Operations

TestHiring; Mumbai City; Hybrid; INR 6,000,000 - 9,000,000; Full time

Job summary

TestHiring seeks a seasoned Global HR Operations leader to design and run service delivery frameworks across APAC, EMEA and North America. You will drive operational excellence and Lean initiatives to scale HR workflows worldwide.

Leverage HRIS platforms such as Workday, SuccessFactors and Darwinbox to automate manual tasks and enhance the digital employee experience. Build and mentor a high‑performing HR Ops team capable of supporting a fast‑growing global workforce and delivering insights to

Qualifications

• 10+ years in global HR operations with cross-border mandates.
• Strong expertise in HR technology ecosystems and automation.
• Experience leading senior teams and influencing C-suite stakeholders.
• Proven ability to translate people data into strategic business outcomes.

Responsibilities

• Lead global HR service delivery and framework design across regions.
• Drive Lean optimization to scale HR workflows and reduce cost.
• Oversee HRIS strategy and digital employee experience initiatives.
• Build and mentor a high-performance HR Ops team.

Skills

Global HR Operations

HR technology

People leadership

Data analytics

Lean / process optimization

Tools

Workday

SuccessFactors

Darwinbox

Job description

KEY RESPONSIBILITIESGlobal Service Delivery: Implementing best-in-class HR operations and service delivery frameworks across multiple international territories.Operational Excellence: Driving process optimization and Lean methodologies to ensure HR workflows are scalable, efficient, and cost-effective.HR Tech & Digital Transformation: Leveraging advanced HRIS and technology platforms to automate manual interventions and enhance the "Digital Employee Experience".People Leadership: Building and mentoring a high-performance HR Ops team capable of supporting a fast-paced, global workforce.Analytics & Insights: Utilizing HR data and people analytics to identify trends, mitigate risks, and provide actionable insights to the executive leadership.Scalable Solutions: Designing HR policies and systems that can adapt to rapid organizational growth and varying international labor laws.REQUIREMENTSThe Global Operator: 10+ years of hardcore HR Operations experience with a proven track record of managing APAC, EMEA, or North American mandates.The Tech-First Leader: Deep expertise in HR technology ecosystems (Workday, SuccessFactors, Darwinbox, etc.) and a passion for automation.Leadership Gravitas: 5+ years in a senior leadership role, with the ability to influence C-suite stakeholders and lead cross-border teams.Analytical Mindset: Strong comfort with "People Data" and the ability to translate metrics into strategic business outcomes.Change Agent: Experience in leading large-scale HR transformation projects or setting up HR Shared Services from scratch. .