Human Resource Operations Manager

T3cogno; Mumbai, Navi Mumbai; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

T3cogno in Mumbai seeks an experienced Manager to lead HR Shared Services, HRIS governance, and transformation initiatives. You will partner across HR, business, and IT to standardize processes and enable digital employee lifecycle solutions.

The role emphasizes data-driven improvements, governance, and cross-functional collaboration to raise service quality and efficiency.

Qualifications

• Bachelor's degree in HR, Business Administration, Information Systems, or a related field.
• MBA/PGDM in HR preferred.
• 8–12+ years of experience in HR Operations, Shared Services, HRIS, or HR Transformation.
• Minimum 3–5 years of people management experience.

Responsibilities

• Lead and manage HR Shared Services operations across the employee lifecycle (onboarding, moves, promotions, transfers, offboarding).
• Ensure timely and accurate delivery of HR services per SLAs and KPIs.
• Establish service standards to enhance employee and manager experience.
• Manage escalations and drive resolution of complex HR issues.
• Develop and implement standardized HR processes and governance frameworks.
• Serve as the HRIS owner for Darwinbox, Workday, SAP SuccessFactors, Oracle HCM, or equivalents.
• Drive HRIS optimization, configuration, workflow automation, and system upgrades.
• Partner with IT and vendors to support technology implementation and issue resolution.
• Ensure data accuracy, security, and compliance of HR master data and reporting frameworks.
• Lead User Acceptance Testing (UAT) for new functionalities and releases.
• Lead HR transformation initiatives focused on digitization, automation, and process simplification.
• Identify improvement opportunities using Lean, Six Sigma, and process re-engineering.
• Drive self-service solutions and employee-centric HR processes.
• Redesign HR processes with stakeholders to improve service delivery.
• Develop business cases and ROI for transformation projects.
• Build and manage HR dashboards and workforce analytics.
• Provide insights on headcount, attrition, movements, service delivery, and HR metrics.
• Present data-driven recommendations to HR leadership and stakeholders.
• Drive adoption of reporting and analytics capabilities within HR teams.
• Ensure compliance with labor laws, policies, and audit requirements.
• Conduct audits of HR processes and employee data.
• Maintain governance over HR documentation and records.
• Mitigate operational risks with robust controls.
• Collaborate with HR Business Partners, Talent Acquisition, Rewards, Payroll, Finance, and IT.
• Influence stakeholders to adopt improvements and tech-enabled solutions.
• Manage external vendors supporting HR operations and technology.
• Lead, coach, and develop the HR Shared Services team.
• Set performance goals and monitor productivity and service quality.
• Foster a culture of continuous improvement and accountability.
• Build organizational capability in HR operations and HR technology management.

Skills

HRIS platforms

Excel & Power BI

HR analytics & dashboards

Process mapping

SLA governance

Automation & digital transformation

Project management

Education

Bachelor's in HR/Business/IS

MBA/PGDM in HR (preferred)

Tools

Darwinbox

Workday

SAP SuccessFactors

Oracle HCM

Job description

Manager HR Shared Services, HRIS & Transformation is responsible for leading end-to-end HR operations, ensuring exceptional employee experience, driving process excellence, and managing HR technology platforms. This role oversees HR Shared Services delivery, HRIS governance, process automation, and transformation initiatives to improve operational efficiency, compliance, and service quality.

The incumbent will act as a strategic partner to HR, business leaders, and technology teams to standardize processes, optimize HR systems, and drive digital transformation across the employee lifecycle.

Key Responsibilities

1. HR Shared Services Leadership

• Lead and manage HR Shared Services operations across the employee lifecycle including onboarding, employee movements, promotions, transfers, and offboarding.
• Ensure timely and accurate delivery of HR services in accordance with defined SLAs and KPIs.
• Establish and monitor service standards to enhance employee and manager experience.
• Manage escalations and drive resolution of complex HR operational issues.
• Develop and implement standardized HR processes and governance frameworks.

2. HRIS Management & Governance

• Serve as the HRIS owner for platforms such as Darwinbox, Workday, SuccessFactors, Oracle HCM, or equivalent HR systems.
• Drive HRIS optimization, configuration enhancements, workflow automation, and system upgrades.
• Partner with IT and vendors to support technology implementation and issue resolution.
• Ensure employee data accuracy, integrity, security, and compliance.
• Manage HR master data governance and reporting frameworks.
• Lead User Acceptance Testing (UAT) for new system functionalities and releases.

3. HR Transformation & Continuous Improvement

• Lead HR transformation initiatives focused on digitization, automation, process simplification, and operational excellence.
• Identify improvement opportunities using Lean, Six Sigma, and process re-engineering methodologies.
• Drive implementation of self-service solutions and employee-centric HR processes.
• Partner with stakeholders to redesign HR processes and improve service delivery models.
• Develop business cases and ROI assessments for transformation projects.

4. Analytics & Reporting

• Build and manage HR dashboards and workforce analytics.
• Provide insights related to headcount, attrition, employee movements, service delivery, and HR operational metrics.
• Present data-driven recommendations to HR leadership and business stakeholders.
• Drive adoption of reporting and analytics capabilities within HR teams.

5. Compliance & Risk Management

• Ensure compliance with labor laws, company policies, and audit requirements.
• Conduct regular audits of HR processes and employee data.
• Maintain governance over HR documentation and records management.
• Mitigate operational risks through robust controls and process monitoring.

6. Stakeholder Management

• Collaborate with HR Business Partners, Talent Acquisition, Rewards, Payroll, Finance, and IT teams.
• Influence stakeholders to adopt process improvements and technology-enabled solutions.
• Manage external vendors and service providers supporting HR operations and technology.

7. Team Leadership

• Lead, coach, and develop the HR Shared Services team.
• Establish performance goals and monitor productivity and service quality.
• Foster a culture of continuous improvement, employee engagement, and accountability.
• Build organizational capability in HR operations and HR technology management.

Qualifications

Education

• Bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field.
• MBA/PGDM in HR preferred.

Experience

• 8–12+ years of experience in HR Operations, Shared Services, HRIS, or HR Transformation.
• Minimum 3–5 years of people management experience.
• Proven experience in implementing or managing HR technology platforms.
• Demonstrated experience in leading transformation, process improvement, or digital HR initiatives.

Technical Skills

• HRIS Platforms: Darwinbox, Workday, SAP SuccessFactors, Oracle HCM, or similar.
• Advanced Microsoft Excel and Power BI.
• HR Analytics and Dashboarding.
• Process Mapping and Workflow Design.
• Service Management and SLA Governance.
• Automation tools and digital transformation technologies.
• Project Management methodologies.

Behavioral Competencies

• Strategic Thinking
• Customer Centricity
• Stakeholder Management
• Change Management
• Problem Solving & Decision Making
• Leadership & Team Development
• Data-Driven Decision Making
• Influence Without Authority