Employee Data Management Professional (Hr Shared Services)

IBM; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

IBM in Bengaluru seeks an experienced HR Shared Services leader to oversee the Hire-to-Retire lifecycle, manage a high-performing team, and ensure accurate data, payroll coordination, and governance. You will drive automation and cross-functional collaboration with Payroll, Finance, and IT to deliver reliable service across regions.

The role requires 8–10 years’ total experience, strong stakeholder engagement, and the ability to work night shifts for US hours.

Qualifications

• 8-10 years total experience, with 4-5 years in HR Shared Services / HR Operations.
• Experience in global/regional stakeholder engagement.
• Strong understanding of HR processes and policies (Workday / SAP / Oracle HCM).
• Proven ability to manage metrics, SLAs, and continuous improvement projects.
• Excellent communication and interpersonal skills for cross-functional teams.
• Willingness to work night shifts (US time zone).
• Background verification may take up to 6 weeks.

Responsibilities

• Oversee and manage end-to-end Hire-to-Retire processes.
• Lead a team of HR Shared Services associates.
• Serve as single point of contact for global/regional HR and COEs.
• Drive process optimization, standardization, and automation.
• Ensure compliance with policies and data privacy norms.
• Manage HR systems and ensure data accuracy and reporting integrity.
• Collaborate with Payroll, Finance, IT and other support functions.
• Identify operational challenges and implement corrective actions.
• Publish metrics, dashboards, and governance reports for leadership.
• Coach and develop team members and transition new processes into SSC.

Skills

People management

Service delivery

Stakeholder engagement

Analytical skills

Process improvement

Communication

Cross-functional collaboration

Night shift flexibility

Education

Bachelor's degree

Master's degree

Tools

Workday

SAP

Oracle HCM

SuccessFactors

Job description

Your role and responsibilities

• Oversee and manage the entire employee lifecycle processes including onboarding, employee data management, payroll coordination, benefits administration, performance management support, transfers, and separations.
• Lead a team of HR Shared Services associates to ensure timely, accurate, and high-quality service delivery in line with defined SLAs and KPIs.
• Act as a single point of contact for global/regional HR, business leaders, and COEs for Hire-to-Retire related operations.
• Drive process optimization, standardization, and automation initiatives across the H2R value chain.
• Ensure compliance with organizational policies, audit standards, and data privacy norms.
• Manage HR systems (e.g., Workday, SAP, Oracle HCM, SuccessFactors) and ensure data accuracy and reporting integrity.
• Partner with Payroll, Finance, IT, and other support functions for smooth cross-functional operations.
• Identify and resolve operational challenges, implementing root-cause analysis and corrective actions.
• Prepare and publish metrics, dashboards, and governance reports for leadership review.
• Coach, mentor, and develop team members to build a high-performing HR Operations function.
• Support transition and stabilization of new processes into the shared services model.

Analyze employee interaction trends and operational data to identify opportunities for service enhancement and efficiency gains.

• Drive process improvement, automation, digital transformation, and self-service adoption initiatives

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• 810 years of total experience with a minimum of 45 years in HR Shared Services / HR Operations managing the Hire-to-Retire lifecycle.
• Proven experience in people management, service delivery, and stakeholder engagement at a global or regional level.
• Strong understanding of HR processes, systems, and policies (Workday / SAP / Oracle HCM preferred).
• Demonstrated ability to manage metrics, SLAs, and continuous improvement projects.
• Strong analytical, problem-solving, and process-orientation skills.
• Excellent communication and interpersonal skills to work with cross-functional and global teams.
• Flexibility to work in night shifts (US time zone).
• Selected candidates will be required to undergo a comprehensive background verification process. This verification may take up to 6 weeks to complete, and the

Preferred technical and professional experience

• Exposure to global HR service delivery and process transition environments.
• Experience in automation tools / HR analytics (Power BI, Tableau, etc.).
• Certification in Lean, Six Sigma, or Project Management

Years of Experience

Years of Experience: 8 - 10