Associate Director - Hire to Retire

ConsultMeIn; Ahmedabad District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

ConsultMeIn is hiring an Associate Director Hire to Retire in Ahmedabad. The role leads end-to-end HTR services, including Payroll Operations and EDM, across the region, reporting to the Global HTR Service Delivery Lead.

You will drive SLAs, implement improvements, and manage a regional team to align with global standards and local regulations. We seek 18 years of HTR experience, strong leadership of large teams, and expertise in payroll, EDM, and compliance.

Qualifications

• 18 years of progressive Hire-to-Retire operations experience, European-based clients or companies, preferably FMCG.
• 10 years of leadership experience managing large (40 people), cross-regional teams.
• Knowledge of GDPR regulations.
• Experience with Workday or ServiceNow is advantageous.
• Demonstrated ability to drive value through process optimization, strategic planning, and technology innovations.
• Strong stakeholder management across HR, Finance, and external payroll partners.

Responsibilities

• Provide leadership to the regional team, set goals, and enable career development.
• Oversee end-to-end payroll processes, including pre/post payroll activities and reporting.
• Administer EDM transactions, onboarding/offboarding, and position management.
• Ensure customer satisfaction through feedback analysis and action plans.
• Drive continuous improvement via automation, standardization, and new technologies.
• Define and monitor KPIs and SLAs; address gaps with action plans.
• Ensure compliance with regional regulations, data privacy standards, and internal controls.
• Collaborate with regional Leads for best practice sharing.
• Engage with internal stakeholders and external payroll providers to align HTR with business needs.
• Lead strategic initiatives, scope expansion, and transformation projects.

Skills

English fluency

Communication skills

Stakeholder management

Change management

Emotional intelligence

Customer-centric

Education

Bachelor's degree

Master's degree

Coaching certification

Continuous improvement certification

HR/payroll certification

Job description

Position: Associate Director Hire to Retire

Experience: 18 Years

Location: Ahmedabad (work from office, 3 days Hybrid)

Position Summary:

As the Associate Director Hire to Retire, you will oversee the end-to-end delivery of Hire-to-Retire (HTR) services, including Payroll Operations, Employee Data Management (EDM), and future transitioned processes on the HR scope, across your designated region. Reporting to the Global HTR Service Delivery Lead, you will be accountable for meeting service-level agreements (SLAs), ensuring operational excellence, and driving continuous improvement. You will provide strategic leadership to your regional team, managing resources, performance, and stakeholder relationships while ensuring compliance with global standards, regional regulations, and business needs. Demonstrated expertise in regional HTR operations is highly valued.

Primary Responsibilities:

• Leadership & Team Development: Provide leadership to the regional team by setting clear achievable goals, delivering regular feedback, and facilitating career development opportunities. Ensure the team performs at a high level, continuously improving service delivery and operational efficiency. Responsible for hiring, talent retention and employees development.
• Operational excellence Payroll: Oversee end to end payroll processes, including pre-payroll reconciliations, validations, post-payroll activities and reporting. Ensure timely and best in class accurate payroll delivery, adhering to compliance requirements, legal standards, and internal controls.
• Operational Excellence Employee Data Management (EDM): Administer HR Information System (HRIS) transactions, managing onboarding, offboarding, organizational changes, and position management. Ensure data accuracy and process efficiency across the employee lifecycle.
• Customer Centricity: Ensure best in class customer satisfaction through regular feedback analysis and implementation of improvement action plans.
• Efficiency, Continuous Improvement & Innovation: Drive process improvement via optimization, standardization, simplification, automation, innovative solutions implementation. Enhance data visibility and accuracy. Continuously evaluate operational capabilities and identify opportunities to streamline processes.
• Performance Management: Contribute to the definition of key performance indicators (KPIs) and SLAs, measure operational performance on regular basis, conduct performance reviews. Develop action plans to address gaps.
• Controls, Compliance and Risk Management: Ensure compliance with regional regulations, data privacy standards, and internal/external controls. Mitigate risks associated with HTR operations to safeguard company reputation and operational integrity.
• Internal collaboration: Collaborate with other regional Leads for best practice sharing.
• Stakeholder Engagement: Build strong relationships with internal stakeholders, including HR regional teams, Finance teams, and external partners such as payroll providers or benefits providers. Act as an independent trusted advisor, aligning HTR services with broader business objectives and regional needs.
• Strategic Initiatives & Transformation: Lead the implementation of strategic initiatives, including scope expansion, process transformation, and technology upgrades to drive regional and global HTR goals.

Education:

• Bachelors degree in any stream (Preferably Human Resources, Finance, Business Administration, or related field required).
• Masters degree (e.g., MBA) preferred.
• Coaching or Mentorship certification is a plus.
• Continuous improvement certification is a plus.
• HR domain or Payroll certification is a plus.

Experience:

• 18 years of progressive experience in Hire-to-Retire operations, specifically European based clients or companies, preferably in the FMCG industry.
• 10 years of leadership experience managing large (40 people), cross-regional teams.
• Workday / ServiceNow experience is advantageous.
• Knowledge of GDPR regulations.
• Proven track record of driving business value through process optimization, strategic planning, and technology innovations.
• Extensive experience in stakeholder management.
• Experience in building and managing high-performing teams.
• Proven track record of retaining best talents and being able to provide fast and reliable back-up plan in case of attrition.
• Automation/Transformation experience (Project Delivery in HTR/Payroll Operations area).

Skills:

• Fluency in English, with excellent written and verbal communication skills, essential for interacting with HR stakeholders, employees, and third-party vendors.
• Exceptional communication, presentation, and stakeholder management skills.
• Ability to manage change in a dynamic work environment while maintaining high team morale and operational efficiency.
• High emotional intelligence, with a focus on stress management, empathy, and relationship-building.
• Customer centric approach always focused on the needs and experiences of customers .