Delivery & Customer Support

Lokmat Media Pvt. Ltd; Mumbai; Vor Ort; INR 338.000 - 413.000; Vollzeit

Zusammenfassung

Lokmat Media Pvt. Ltd in Mumbai is seeking an Operations Assistant to manage order tracking and delivery coordination. You will handle customer queries via WhatsApp and phone, ensuring prompt responses and smooth service.

You will coordinate with vendors and courier partners, assist with returns and refunds, and maintain operational records and reports to support efficient operations and timely decision-making.

Qualifikationen

• Strong communication and interpersonal skills.
• Ability to organize and manage multiple tasks.
• Proficiency with basic Excel/Google Sheets.
• Marathi and English language proficiency.
• Reliability in coordinating with teams and vendors.

Aufgaben

• Manage order tracking and delivery coordination
• Handle customer queries via WhatsApp and calls
• Coordinate with vendors and courier partners
• Assist with returns, refunds, and issue resolution
• Maintain operational records and reports

Kenntnisse

Communication

Organization

Multitasking

Tools

Excel/Google Sheets

Jobbeschreibung

• Manage order tracking and delivery coordination
• Handle customer queries via WhatsApp and calls
• Coordinate with vendors and courier partners
• Assist with returns, refunds, and issue resolution
• Maintain operational records and reports

Skills Required

• Good communication skills, Marathi and English
• Strong organizational abilities
• Basic Excel/Google Sheets knowledge
• Ability to manage multiple tasks efficiently

CTC - 3.75 LPA