Logistics Coordinator

PlatinumRx Group; Bengaluru; Presencial; INR 250 000 - 420 000; Tempo integral

Resumo da oferta

PlatinumRx Group seeks a detail-oriented Logistics Coordinator to contact customers about failed delivery attempts, gather necessary information for reattempts, and maintain accurate records in a fast-paced Bengaluru office.

The role requires strong Hindi and English communication, basic Excel skills, and a customer-focused approach. Prior call center or logistics exposure is a plus, with on-site work expected.

Qualificações

• Prior experience in customer calling or logistics coordination is a plus.
• Strong communication skills in Hindi and English (any additional language is a bonus).
• Proficiency in Microsoft Excel for data entry and reporting.
• Ability to work efficiently in a fast-paced environment.
• Detail-oriented and proactive problem solver.
• Willingness to work from the office.

Responsabilidades

• Call customers to confirm reattempts for failed deliveries or collect additional details to ensure successful delivery.
• Coordinate with internal teams and courier partners for efficient order fulfilment.
• Maintain and update records of customer interactions and delivery status.
• Prepare basic reports using Excel to track and analyse delivery performance.
• Provide excellent customer service and problem-solving to resolve delivery-related issues.
• Follow up with customers to ensure satisfaction and address concerns.

Conhecimentos

Google Sheets

Excel

Communication

Customer calls

Data Management

Descrição da oferta de emprego

Job Summary

Role Overview: We are looking for a detail-oriented Logistics Coordinator to join our team. The ideal candidate will be responsible for contacting customers regarding failed delivery attempts, gathering necessary information for reattempts, and maintaining accurate records. This role requires strong communication skills in both Hindi and English, basic Excel proficiency, and a customer-focused approach.

Responsibilities

• Call customers to confirm reattempts for failed deliveries or collect additional details to ensure successful delivery.
• Coordinate with internal teams and courier partners for efficient order fulfilment.
• Maintain and update records of customer interactions and delivery status.
• Prepare basic reports using Excel to track and analyse delivery performance.
• Provide excellent customer service and problem-solving to resolve delivery-related issues.
• Follow up with customers to ensure satisfaction and address concerns.

Requirements

• Prior experience in customer calling or logistics coordination is a plus.
• Strong communication skills in Hindi and English (any additional language is a bonus).
• Proficiency in Microsoft Excel for data entry and reporting.
• Ability to work efficiently in a fast-paced environment.
• Detail-oriented and proactive problem solver.
• Willingness to work from the office.

Skills

• Google Sheets
• Excel
• Communication
• Customer calls
• Data Management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.