Senior Customer Support Executive

WildShip Enterprises Pvt Ltd; Mumbai; On-site; INR 450,000 - 630,000; Full time

Job summary

WildShip Enterprises Pvt. Ltd. in Mumbai is seeking an experienced Senior Customer Support Executive to handle customer queries, resolve complaints, and ensure a smooth customer experience.

You will support and guide the customer support team and coordinate with internal teams to resolve order issues. The role requires 2–4 years in customer support, strong communication and problem-solving skills, and the ability to manage multiple tasks.

Qualifications

• 2–4 years of experience in Customer Support.
• Strong communication and problem-solving skills.
• Experience handling customer complaints and escalations.
• Basic knowledge of MS Excel/Google Sheets.
• Ability to manage multiple queries and tasks.
• Team handling experience is an advantage.

Responsibilities

• Handle customer queries through calls, WhatsApp, email, and other channels.
• Resolve customer complaints and provide suitable solutions.
• Follow up on pending customer issues and ensure timely resolution.
• Handle escalated customer complaints professionally.
• Guide and support junior customer support team members.
• Monitor daily customer support activities.
• Maintain records of customer complaints, orders, and resolutions.
• Coordinate with warehouse and other teams for order-related issues.
• Ensure a positive customer experience.
• Prepare basic daily/weekly reports.

Skills

Communication

Customer service

Problem solving

Multi-tasking

Team handling

Tools

MS Excel

Google Sheets

Job description

About The Role

We are looking for an experienced Senior Customer Support Executive to handle customer queries, resolve complaints, and ensure a smooth customer experience. The candidate will also support and guide the customer support team.

Company: WildShip Enterprises Pvt. Ltd.

Location: Vikhroli, Mumbai

Job Type: Full-Time | 6 Days Working

Key Responsibilities

• Handle customer queries through calls, WhatsApp, email, and other channels.
• Resolve customer complaints and provide suitable solutions.
• Follow up on pending customer issues and ensure timely resolution.
• Handle escalated customer complaints professionally.
• Guide and support junior customer support team members.
• Monitor daily customer support activities.
• Maintain records of customer complaints, orders, and resolutions.
• Coordinate with warehouse and other teams for order-related issues.
• Ensure a positive customer experience.
• Prepare basic daily/weekly reports.

Requirements

• 2–4 years of experience in Customer Support.
• Good communication and problem-solving skills.
• Experience handling customer complaints and escalations.
• Basic knowledge of MS Excel/Google Sheets.
• Ability to manage multiple queries and tasks.
• Team handling experience will be an advantage.
• Responsible, patient, and customer-focused.

Working Details

Skills: communication,customer service,excel