Delivery & Customer Support Executive

Lokmat Media; Mumbai; On-site; INR 338,000 - 413,000; Full time

Job summary

Lokmat Media in Mumbai is seeking a diligent operations associate to oversee order tracking and delivery coordination. You will handle customer queries via WhatsApp and calls, coordinate with vendors and courier partners, and assist with returns, refunds, and issue resolution.

You will also maintain accurate operational records and reports to ensure smooth daily operations. The role requires strong communication, organizational skills, and the ability to multitask in a fast-paced environment at

Qualifications

• Excellent communication in Marathi and English
• Strong organizational abilities and attention to detail
• Proficient in Excel or Google Sheets
• Ability to manage multiple tasks concurrently

Responsibilities

• Manage order tracking and delivery coordination
• Handle customer queries via WhatsApp and calls
• Coordinate with vendors and courier partners
• Assist with returns, refunds, and issue resolution
• Maintain operational records and reports

Skills

Communication

Marathi language

English language

Organizational skills

Multitasking

Tools

Excel

Google Sheets

Job description

Responsibilities

• Manage order tracking and delivery coordination
• Handle customer queries via WhatsApp and calls
• Coordinate with vendors and courier partners
• Assist with returns, refunds, and issue resolution
• Maintain operational records and reports

Skills Required

• Good communication skills, Marathi and English
• Strong organizational abilities
• Basic Excel/Google Sheets knowledge
• Attention to detail
• Ability to manage multiple tasks efficiently

Location - BKC, Mumbai

CTC - 3.75 LPA