Dealer Success Manager

Excell Autovista; Pune District, Gurugram District, Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Excell Autovista is seeking a driven Customer Success/Dealer Manager to onboard new dealers, train them on products and processes, and serve as the primary contact for assigned accounts. You will monitor performance against targets, drive platform adoption, and coordinate with support, sales, and product teams to resolve issues and maximize revenue per dealer.

You will conduct regular business reviews, identify upsell opportunities, and work to reduce churn by spotting at-risk dealers early

Qualifications

• Bachelor's degree in business, Marketing, or related field.
• 3+ years in customer success, account management, or dealer/channel management.
• Strong communication and relationship-building skills.
• Comfortable with data, CRM tools, and reporting.
• Problem-solving mindset and ability to handle multiple accounts.
• Willingness to travel for dealer visits (if field-based).
• Knowledge of the automotive/relevant industry is a plus.

Responsibilities

• Onboard new dealers and train them on products, tools, and processes.
• Be the primary point of contact for assigned dealer accounts.
• Monitor dealer performance against the target metrics and share insights.
• Drive adoption of platform features and increase revenue per dealer.
• Resolve dealer issues quickly, coordinating with support, sales, and product teams.
• Conduct regular business reviews (weekly/monthly/quarterly).
• Identify upsell and cross-sell opportunities.
• Reduce churn by spotting at-risk dealers early and acting on it.
• Maintain accurate records in CRM and report on key metrics.

Skills

Customer success

Account management

Dealer management

CRM tools

Data reporting

Communication

Travel willingness

Education

Bachelor's degree

Tools

CRM tools

Reporting software

Job description

Key Responsibilities

• Onboard new dealers and train them on products, tools, and processes
• Be the primary point of contact for assigned dealer accounts
• Monitor dealer performance against the target metrics and share insights
• Drive adoption of platform features and increase revenue per dealer
• Resolve dealer issues quickly, coordinating with support, sales, and product teams
• Conduct regular business reviews (weekly/monthly/quarterly)
• Identify upsell and cross-sell opportunities
• Reduce churn by spotting at-risk dealers early and acting on it
• Maintain accurate records in CRM and report on key metrics

Requirements

• Bachelor's degree in business, Marketing, or related field
• 3+ years (preferred) in customer success, account management, or dealer/channel management
• Strong communication and relationship-building skills
• Comfortable with data, CRM tools, and reporting
• Problem-solving mindset and ability to handle multiple accounts
• Willingness to travel for dealer visits (if field-based)
• Knowledge of the automotive/relevant industry is a plus