Area Manager

Ola Electric; Chennai District, Bengaluru, Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Ola Electric is seeking a Dealer Relationship Manager in Chennai to build and sustain strong connections with Dealer Owners, Principals and senior dealership teams. You will act as the primary business interface, understand dealer requirements and growth opportunities, and lead onboarding from identification through to training and launch.

You will own dealership-level sales, revenue, and market-share targets, track leads, test rides, bookings and deliveries, and drive actions to improve

Qualifications

• Dealer relationship management with Dealer Owners and senior dealership teams.
• Onboarding: identify partners and manage onboarding journey to launch.
• Sales & business ownership: own dealership-wise targets including revenue, retail and market share.
• Dealer performance: monitor KPIs and create action plans for underperforming dealerships.
• Inventory and supply coordination with internal teams to optimize sell-through and model availability.

Responsibilities

• Customer Experience: monitor journey from lead to delivery and after-sales, address escalations.
• Market Development: identify new markets and dealership opportunities; analyze local market potential.
• Commercial & escalation management: resolve dealer concerns working with Finance and other teams.
• Cross-functional collaboration with Sales, Service, Supply Chain, Finance, Marketing, Network Development and Operations.
• Governance & compliance: ensure dealerships follow SOPs and terms with regular reviews.

Job description

Dealer Relationship Management: Build and maintain strong relationships with Dealer Owners, Dealer Principals and senior dealership teams. Act as the key business interface and understand dealer requirements, challenges and growth opportunities. Dealer Onboarding: Identify potential dealer partners, evaluate their business capability and market potential, and manage the complete onboarding journey from identification and commercial discussions to setup, training and launch. Sales & Business Ownership: Own dealership-wise sales, revenue, retail, wholesale and market-share targets. Track leads, enquiries, test rides, bookings, conversions and deliveries, and drive corrective actions wherever required. Dealer Performance: Conduct regular business reviews, monitor KPIs and improve dealership productivity, profitability and overall performance. Create action plans for underperforming dealerships. Inventory & Supply: Monitor inventory, ageing, model/variant availability and vehicle allocation. Coordinate with internal supply teams to maintain healthy inventory and improve sell-through.Role & responsibilities

Customer Experience & Service: Monitor the customer journey from lead to delivery and after-sales. Coordinate with service teams to address escalations, improve customer experience and ensure service readiness. Market Development: Identify new markets, locations and dealership opportunities. Analyse competition and local market potential and support network expansion and market activation. Commercial & Escalation Management: Understand dealer economics and commercial concerns, resolve business escalations and coordinate with Finance and other internal teams for timely closure. Cross-functional Collaboration: Work closely with Sales, Service, Supply Chain, Finance, Marketing, Network Development, Customer Experience and Operations teams to ensure seamless dealership functioning. Governance & Compliance: Ensure dealerships follow company SOPs, policies, commercial terms and operating standards, with regular reviews and corrective actions.