Customer Training Co ordinator

Hitachi, Ltd.; Chennai District; On-site; INR 600,000 - 900,000; Part time

Job summary

Hitachi, Ltd. in India seeks a Customer Training Coordinator within the Engineering team to organize and deliver power quality solution trainings.

You will coordinate training demands from tender through project execution, ensuring alignment with customer requirements and internal stakeholders. The role involves defining training programs, estimating costs, planning materials, logistics and timelines, and ensuring on-time delivery while collaborating with global teams to standardize training

Responsibilities

• Coordinate the processes for Power Quality Solutions Customer Trainings, organizing demands during tender and project execution.
• During tender stage, define the training program and calculate the costs to execute it based on customer requirements.
• During execution, ensure deadlines are met and trainings are planned in advance, including materials, updates, logistics and resources.
• Ensure alignment with different departments, and organize and coordinate meetings and processes cross-functionally.
• Interact with global teams across departments and units as trainings are prepared on demand.
• Update training documentation, develop and standardize training material and make it accessible to the organization.

Job description

Customer Training Coordinator is responsible for:

• Coordinate the processes for Power Quality Solutions Customer Trainings. In this role, the training coordinator will be responsible to organize the demands related to customer trainings, both during tender stage and during project execution.

• During the tender stage, the Customer Training Coordinator is responsible to define the training program and calculate the costs to execute it. The training program must be based on the customer requirements and specifications.

• During the execution, the Training Coordinator is responsible to make sure that all the deadlines are accomplished, and the trainings are planned well in advance, including material preparation, updates, logistics and resources.

• The Customer Training Coordinator is responsible to make sure that the necessary alignment is done with the different departments, being responsible to organize and coordinate meetings and processes.

• This role is part of the Engineering team and will interact cross functionally in the organization. The Customer Training Coordinator will be working closely with different departments and units across the globe since many of the trainings are prepared on demand for them.

• Update Training documentation, develop and standardize the training material and make it accessible to the organization.