Sales Coordinator Training Courses

EPCPROMAN Private Limited; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

EPCPROMAN Private Limited in Mumbai is seeking a proactive Sales Coordinator to drive enrolments and revenue for EPCPROMAN Academy's training courses. You will handle lead generation, enquiries, follow-ups, and corporate proposals while coordinating with training centre and operations teams.

The role requires strong English communication, excellent follow-up skills, and proficiency with CRM tools and MS Excel.

Qualifications

• Excellent spoken and written English; Hindi is an advantage.
• Confident telephone and email communication with a persuasive, customer-friendly approach.
• Strong follow-up discipline and target orientation.

Responsibilities

• Lead Generation & Database Building: Build and maintain a prospect database across India, UAE and GCC.
• Enquiry Handling & Conversion: Respond to course enquiries via phone, email, WhatsApp, website and social media; explain content, fees and benefits; follow up till enrolment.
• Corporate Training Sales Support: Prepare quotations, proposals and training offers; coordinate with clients.
• Campaigns, Workshops & Webinars: Send course announcements and manage registrations; coordinate with marketing on promotions.
• Enrolment & Batch Coordination: Complete registrations and join instructions; coordinate batch schedules with operations.
• Fee Collection & Documentation: Issue fee details, invoices and collect payments; coordinate receipts.
• CRM, Reporting & Post-Training Follow-up: Update leads/enrolments in CRM; share weekly reports; collect feedback.

Skills

Excellent English communication

Strong follow-up

Organised and multi-tasking

Customer-focused

Tools

CRM tools

MS Excel

LinkedIn

Job description

Role Summary

The Sales Coordinator will be responsible for driving enrolments and revenue for EPCPROMAN Academy's training courses. The role covers lead generation, enquiry handling, follow-ups, conversion, corporate proposals, fee collection and CRM reporting, working closely with the Head Training Centre and the training operations team.

Key Responsibilities

1. Lead Generation & Database Building

• Build and maintain a prospect database of individuals, EPC contractors, fabricators, consultants and engineering colleges across India, UAE and GCC.
• Research target companies and identify the right contacts (engineering managers, piping/construction leads, HR/L&D heads).
• Generate leads through LinkedIn, email campaigns, job portals, industry groups, referrals and past participants.

2. Enquiry Handling & Conversion

• Respond promptly to all course enquiries received by phone, email, WhatsApp, website and social media.
• Explain course content, schedules, fees, certification and benefits clearly to prospective participants.
• Follow up consistently until each enquiry is converted to an enrolment or closed with a reason.
• Convert free workshop and webinar attendees into paid course participants.

3. Corporate Training Sales Support

• Identify corporate training needs and coordinate with the Head Training Centre on customised programmes.
• Prepare quotations, proposals and training offers for corporate clients.
• Follow up on proposals, purchase orders and confirmations.

4. Campaigns, Workshops & Webinars

• Send course announcements, mailers and newsletters from the training email account.
• Manage registrations for free workshops, webinars and seminars, including reminders and joining links.
• Coordinate with the marketing team on brochures, social media posts and course promotions.

5. Enrolment & Batch Coordination

• Complete participant registration, documentation and enrolment confirmation.
• Coordinate with the training operations team on batch schedules, participant lists and joining instructions.
• Ensure every confirmed participant receives course details, login access and pre-training information.

6. Fee Collection & Documentation

• Issue fee details and payment links, and follow up on pending payments.
• Coordinate with accounts for invoices, receipts and collection records.
• Ensure no participant attends a paid course without payment confirmation or approved terms.

7. CRM, Reporting & Post-Training Follow-up

• Update all leads, follow-ups and enrolments in the CRM or tracker daily.
• Share weekly reports on enquiries, conversions, revenue, collections and pipeline.
• Collect participant feedback and testimonials, and promote advanced courses to past participants.
• Pass on software sales leads from training participants to the EPCPROMAN sales team.

Key Performance Indicators (KPIs)

• Monthly enrolment and training revenue against target
• Number of qualified leads generated
• Enquiry-to-enrolment conversion rate
• Response time to enquiries (target: same working day)
• Workshop/webinar attendee conversion to paid courses
• Fee collection within agreed timelines
• CRM data accuracy and timely reporting

Skills & Competencies

• Excellent spoken and written English; Hindi is an advantage
• Confident telephone and email communication with a persuasive, customer-friendly approach
• Strong follow-up discipline and target orientation
• Organised, detail-oriented and able to handle multiple batches and enquiries at once
• Proficiency in MS Excel, email, CRM tools, LinkedIn and WhatsApp Business
• Ability to work with international clients across time zones (UAE/GCC)