Voice Process

Info Edge Limited; Dadri; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Day Shift

5 Days working

Job summary

Info Edge Ltd. is seeking a customer support specialist for Naukri portal to resolve client queries and drive usage of our services. You will handle corporate customers via calls and emails, provide post-sales assistance, and promote product features to enhance client satisfaction.

The role involves coordinating with recruiters, HR teams, and internal departments to ensure timely resolutions and high-quality service delivery, with opportunities to work across CRMs and reporting tools.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and under pressure.
• Comfortable with rotational shifts.

Responsibilities

• Interact with corporate customers on calls and emails, handling post-sales deliverables.
• Assist recruiters and HR professionals in navigating the Naukri portal and resolving recruitment queries.
• Explain service offerings and Nau kri features to build trust with clients.

Skills

Verbal communication

Written communication

Independent worker

Rotational shifts

Tools

CRMs

Reporting tools

Job description

About Info Edge

InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent.

About BU: Naukri.com

Naukri is India’s market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails.

Job Objective

The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner.

Job Description

• Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables)
• Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries
• Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website
• Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT
• Coordinating with other departments on a daily basis and following up with them diligently
• Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected

Required Skills

• Excellent verbal and written communication skills
• Ability to work independently and under pressure
• Comfortable with rotational shifts

Perks

• Day Shift
• 5 Days working