Customer Care Executive

Teamwork Talent Solutions; Dadri; On-site; INR 357,000 - 458,000; Full time

Benefits offered by this job

Both-Side Cab Facility

Career growth opportunities

5 Days Working

Job summary

Teamwork Talent Solutions in Noida is hiring Customer Support Executives for an international logistics voice process. Candidates should have strong English communication and be comfortable with rotational shifts.

Fresher or with 6+ months experience for UG salary bracket; graduates earn up to 32k CTC and 26k in-hand. The role is full-time, work from office in Noida, with cab facility and growth opportunities.

Qualifications

• Graduate or Undergraduate as per eligibility.
• 6+ months experience required for UG salary bracket.
• B2-level English communication required.
• Comfortable handling international voice calls.
• Good customer-handling and problem-solving skills.
• Comfortable working in rotational shifts and rotational week-offs.
• Willing to work from office in Noida.

Responsibilities

• Handle customer queries through international voice calls.
• Provide accurate information and effective resolutions.
• Assist customers with logistics-related queries and requests.
• Maintain professional communication and customer service standards.
• Follow process guidelines, quality parameters and compliance requirements.
• Meet individual performance and productivity targets.
• Maintain accurate customer information and call records.

Skills

B2 English

Customer service

Communication

Problem solving

Rotational shifts

Education

Graduate / Undergraduate

Job description

Customer Support Executive International Voice Process

Location: Noida
Job Type: Full-Time | Work From Office
Industry: Logistics / International BPO
Process: International Voice Process

Job Overview

We are hiring Customer Support Executives for an international logistics process in Noida. Candidates should have good English communication skills and be comfortable working in rotational shifts.

Salary

For Undergraduates (UG) with 6+ months of experience:

• CTC: Up to 41,000 per month
• In-Hand: Up to 35,000 per month

For Graduates:

• CTC: Up to 32,000 per month
• In-Hand: Up to 26,000 per month

Key Responsibilities

• Handle customer queries through international voice calls.
• Provide accurate information and effective resolutions.
• Assist customers with logistics-related queries and requests.
• Maintain professional communication and customer service standards.
• Follow process guidelines, quality parameters and compliance requirements.
• Meet individual performance and productivity targets.
• Maintain accurate customer information and call records.

Candidate Requirements

• Qualification: Graduate / Undergraduate as per eligibility.
• Experience: 6+ months experience required for UG salary bracket.
• Communication: B2-level English communication required.
• Comfortable handling international voice calls.
• Good customer-handling and problem-solving skills.
• Comfortable working in rotational shifts and rotational week-offs.
• Candidates willing to work from office in Noida.

Work Schedule & Benefits

• 5 Days Working
• Rotational Shifts
• Rotational Week-Offs
• Both-Side Cab Facility
• International Voice Process
• Career growth opportunities
• Performance-driven work environment

Selection Process

HR Round Operations Round Final Selection

Key Skills

International Voice Process | Customer Support | Customer Service | Travel Process | International BPO | Voice Process | B2+ English | Customer Handling | Communication Skills