Customer Support - Voice and Blended

Hird Services; Navi Mumbai; Sur place; INR 250 000 - 350 000; Plein temps

Résumé du poste

Hird Services in Navi Mumbai is seeking a customer support executive to handle inbound calls from US-based customers for an international voice process. You will understand queries, provide accurate resolutions, and maintain precise records of customer interactions.

The role requires good English communication, strong customer-handling skills, and comfort with night shift schedules. Fresh graduates with 6 months to 1 year of experience are welcome to apply.

Qualifications

• Minimum 6 months to 1 year of experience in an International Voice Process
• Excellent English communication skills
• Good customer-handling
• Candidates should be comfortable working in Night Shifts

Responsabilités

• Handle inbound customer calls from US-based customers.
• Understand customer queries and provide accurate resolutions.
• Assist customers with their queries related to the assigned process.
• Maintain accurate records of customer interactions.

Connaissances

Excellent English

Customer handling

Night shifts

Description du poste

Responsibilities

• Handle inbound customer calls from US-based customers.
• Understand customer queries and provide accurate resolutions.
• Assist customers with their queries related to the assigned process.
• Maintain accurate records of customer interactions.

Required Candidate profile

• Minimum 6 months to 1 year of experience in an International Voice Process
• Excellent English communication skills
• Good customer-handling
• Candidates should be comfortable working in Night Shifts