Customer Support Representative

Job Way Recruitment Mumbai; Pune District; On-site; INR 180,000 - 300,000; Full time

Job summary

Job Way Recruitment Mumbai is seeking a Customer Support Executive (Voice - Night Shift) to handle inbound and outbound calls and address queries efficiently. You will resolve issues to deliver high-quality customer service and maintain clear logs of interactions.

This role requires fluent English communication, willingness to work night shifts, and a customer-first mindset. Freshers with 12th pass or graduation are welcome to apply.

Qualifications

• Education: HSC pass or graduate possible.
• Fluent English communication skills (verbal and written).
• Night shift availability required.

Responsibilities

• Handle inbound/outbound customer calls professionally.
• Understand customer needs and provide accurate solutions.
• Maintain logs of customer interactions.
• Ensure high service quality and customer satisfaction.

Skills

Fluent English

Education

HSC / Graduation

Job description

Job Title: Customer Support Executive (Voice - Night Shift)

Role Overview:

Handle inbound/outbound customer calls, address queries, and resolve issues effectively to deliver high-quality customer service.

Key Responsibilities

• Handle customer queries via phone calls in a professional manner.
• Understand customer needs and provide accurate solutions or resolutions.
• Maintain clear record logs of customer interactions.
• Ensure excellent service delivery and high customer satisfaction.

Preferred Candidate Profile

• Education: HSC (10+2) pass out or Graduates (Freshers can apply).
• Language: Fluent English communication skills (verbal and written).
• Shift: Comfortable working in night shifts.
• Strong problem-solving skills and a customer-first mindset.