Customer support (US international)

Cap Talent HR; Chennai; On-site; INR 200,000 - 350,000; Full time

Job summary

Cap Talent HR in Chennai is seeking a customer support specialist for US shift to assist international clients with software products. You will handle calls, emails, and chats, resolve issues, and collaborate with internal teams to ensure satisfaction.

Ideal candidates have 0–2 years in international BPO, strong English communication, ability to work night shifts Mon–Fri, with weekends off, and a keen eye for detail and problem solving.

Qualifications

• 0–2 years of international BPO experience required.
• Excellent written and spoken English.
• Experience handling US processes preferred.
• Strong problem-solving and attention to detail.

Responsibilities

• Provide exceptional customer support via phone, email, or chat.
• Handle international client queries related to software products and services.
• Resolve issues professionally and efficiently.
• Collaborate with internal teams to resolve complex technical issues.
• Meet performance targets for quality, productivity, and sales metrics.

Skills

Customer support

English proficiency

Night shifts

US process

Problem solving

Job description

Roles and Responsibilities

• Provide exceptional customer support to clients through phone calls, emails, or chats.
• Handle international client queries related to software products and services.
• Resolve issues efficiently and effectively while maintaining a high level of professionalism.
• Collaborate with internal teams to resolve complex technical issues.
• Meet performance targets for quality, productivity, and sales metrics

Work location : Chennai

Shift : US shift

Notice period : Immediate

Desired Candidate Profile

• 0-2 years of experience in an International BPO environment handling US process.
• Excellent communication skills in English language (written & spoken).
• Ability to work on night shifts from Monday to Friday (with weekends off).
• Strong problem-solving skills with attention to detail and analytical thinking.