International Customer Care Executive

IntouchCX; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Job summary

IntouchCX in Bengaluru, India, is seeking a customer service professional to handle international voice calls, resolve queries, and ensure high-quality service. You will document interactions using CRM software and escalate complex issues as needed.

Candidates should have 1–4 years in an International BPO, excellent communication skills, and flexibility to work rotating shifts including evenings, nights, weekends and holidays. Join a dynamic team in a fast-paced environment.

Qualifications

• 1–4 years of experience in International BPO (US Voice Process).
• Excellent communication for phone interactions.
• Willingness to work rotational shifts including evenings, nights, weekends, and holidays.

Responsibilities

• Handle international calls from clients across various countries, providing exceptional customer service and resolving their queries efficiently.
• Process customer requests, concerns, and issues in a timely and professional manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Skills

Excellent communication

Customer service

Multitasking

Phone etiquette

Tools

CRM software

Job description

Roles and Responsibilities :

• Handle international calls from clients across various countries, providing exceptional customer service and resolving their queries efficiently.
• Process customer requests, concerns, and issues in a timely and professional manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 1-4 years of experience in an International BPO environment handling international voice processes (US Voice Process).
• Excellent communication skills for effective interaction with customers over phone calls.
• Ability to work on rotational shifts including evenings, nights, weekends, and holidays as per business requirements.