Customer Support US Healthcare Voice 3 Months Contractual Role

Resultscx; Bengaluru; On-site; INR 167,000 - 234,000; Full time

Job summary

Resultscx in Bengaluru is seeking a candidate for a Seasonal 3 Months Contract in healthcare BPO/customer service. Fresher or up to 6 months in healthcare CS are welcome. Strong English, 28+ WPM typing with 98% accuracy, and basic US healthcare knowledge are required.

Responsibilities include handling patient care calls, pharmacy support, grievances, and appeals, with rotational night shifts and strict HIPAA compliance, all under an office-based work mode.

Qualifications

• Fresher or 6+ months in Healthcare BPO/Customer Service
• Good English communication skills (B1H or above)
• Typing speed: 28+ WPM with 98% accuracy
• Basic knowledge of US Healthcare processes preferred
• Strong attention to detail and customer service skills

Responsibilities

• Handle inbound/outbound calls related to patient care, pharmacy support, grievances, and appeals
• Provide accurate and empathetic customer support
• Maintain timely and accurate documentation
• Collaborate with internal teams for issue resolution
• Adhere to HIPAA and healthcare compliance standards

Tools

MS Office

CRM

Job description

Employment Type: Seasonal 3 Months Contract

Experience: Fresher or 6+ months in Healthcare BPO/Customer Service

Work Mode: Work from Office

Shift: Rotational Night Shift

Requirements

• Typing speed: 28+ WPM with 98% accuracy
• Strong English communication skills (B1H or above)
• Basic knowledge of US Healthcare processes preferred
• Good attention to detail and customer service skills
• MS Office and CRM knowledge is an added advantage

Key Responsibilities

• Handle inbound/outbound calls related to patient care, pharmacy support, grievances, and appeals
• Provide accurate and empathetic customer support
• Maintain timely and accurate documentation
• Collaborate with internal teams for issue resolution
• Adhere to HIPAA and healthcare compliance standards