Walk-in | International Voice Process Executive

Resultscx; Bengaluru; On-site; INR 207,000 - 303,000; Part time

Job summary

ResultsCX is hiring for a Customer Service role in Bengaluru. The position involves handling inbound voice calls for US healthcare customers, addressing queries across patient care, pharmacy support, claims, grievances, and appeals, and providing accurate information with careful data entry in CRM systems.

Especified candidates may join in a fast-paced, night-shift environment as part of a part-time/contractual engagement. Prior HIPAA knowledge and CRM experience are advantageous.

Qualifications

• Freshers are welcome.
• 0.6 to 4 years of experience in Healthcare BPO or similar domain.
• Typing speed of 28 WPM with 98% accuracy.
• English proficiency: B1H level or above.
• Basic understanding of US healthcare processes.
• Strong attention to detail and multitasking ability.
• Ability to work in a fast-paced, night-shift environment.
• Knowledge of MS Office; experience with CRM tools is an advantage.
• Prior experience in US Healthcare Voice Process.
• Knowledge of HIPAA regulations.
• Customer handling and problem-solving skills.

Responsibilities

• Handle inbound voice calls for US healthcare customers.
• Address queries related to patient care, pharmacy support, claims, grievances, and appeals
• Provide clear, accurate, and timely information to customers
• Maintain high-quality documentation and data entry in CRM systems
• Follow standard operating procedures and HIPAA compliance guidelines
• Coordinate with internal teams to resolve customer issues efficiently
• Ensure excellent customer experience through empathy and effective communication.

Skills

28 WPM typing

English proficiency

US healthcare processes

Attention to detail

Night shift

Education

Any Graduate

Tools

MS Office

CRM tools

Job description

Key Responsibilities

• Handle inbound voice calls for US healthcare customers
• Address queries related to patient care, pharmacy support, claims, grievances, and appeals
• Provide clear, accurate, and timely information to customers
• Maintain high-quality documentation and data entry in CRM systems
• Follow standard operating procedures and HIPAA compliance guidelines
• Coordinate with internal teams to resolve customer issues efficiently
• Ensure excellent customer experience through empathy and effective communication.

Experience

• Freshers are welcome
• 0.6 to 4 years of experience in Healthcare BPO or similar domain preferred

Key Skills & Requirements

• Typing speed of 28 WPM with 98% accuracy
• English proficiency: B1H level or above (Excellent verbal and written communication)
• Basic understanding of US healthcare processes
• Strong attention to detail and multitasking ability
• Ability to work in a fast-paced, night-shift environment
• Knowledge of MS Office; experience with CRM tools is an advantage

Preferred Skills

• Prior experience in US Healthcare Voice Process
• Knowledge of HIPAA regulations
• Customer handling and problem-solving skills

Interested Candidates Can Walkin To: ResultsCX, Awfis building, Ground Floor, 57/4 Marathalli, Marathahalli - Sarjapur Outer Ring Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka 560103.

Point Of Contact: Subbiah \\Keerthi

Interview Timings: 10:30AM to 2:30PM.

Please note we do not charge from any applicants if any fraudster demands for money reach out to :

Keerthi Kumar M - 8217811148

[e-mail].

Role: Customer Service

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Part Time, Temporary/Contractual

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate