BPO Voice Professional - US Shift (only for 3 to 4 months)

ResultsCX; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

ResultsCX, Bengaluru-based healthcare BPO, is seeking candidates for a full-time role handling inbound and outbound US healthcare queries. Freshers can apply, with a minimum of 6 months in healthcare BPO or similar domain.

You will manage patient care, claims, and support calls, ensuring accurate data entry and strict HIPAA compliance while delivering empathetic, professional service using MS Office and CRM systems.

Qualifications

• Typing speed: minimum 28 words per minute with 98% accuracy.
• English proficiency: B1H level or higher with excellent verbal and written skills.
• Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member calls preferred).
• Strong attention to detail and ability to work in a fast-paced environment.
• Proficiency in MS Office and CRM systems is a plus.

Responsibilities

• Handle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases.
• Provide accurate information while maintaining professionalism and empathy.
• Ensure all data entry and updates are accurate and timely.
• Collaborate with cross-functional teams to resolve customer concerns.
• Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA).

Skills

Typing speed

English proficiency

Healthcare domain understanding

Attention to detail

Tools

MS Office

CRM systems

Job description

ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions for more than 75 global brands, including Fortune 100 and 500 companies. For over 30 years, the company has driven improved customer and business outcomes across sectors such as healthcare, media, telecom, technology, retail, banking, and financial services. ResultsCX helps organizations design digitally influenced customer journeys that focus on revenue acceleration, cost optimization, and enhanced experience. Supported by over 23,000 colleagues across 25+ engagement hubs worldwide, ResultsCX delivers innovative solutions that address complex customer experience challenges. The company’s work positively impacts millions of consumers by making their interactions with brands simpler and more effective.

Role Description

Job Type:

Full-Time

Experience Required

• Minimum 6 months of experience in healthcare BPO or similar domain | Freshers can also apply

Key Skills & Requirements

• Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy
• English Proficiency: B1H level or higher (excellent verbal and written communication skills)
• Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred)
• Strong attention to detail and ability to work in a fast-paced environment
• Proficiency in using MS Office tools and CRM systems is a plus

Key Responsibilities

• Handle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases
• Provide accurate information while maintaining professionalism and empathy
• Ensure all data entry and updates are accurate and timely
• Collaborate with cross-functional teams to resolve customer concerns
• Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA)